Library Associate - Public Services Manager

Alamance County Government • Graham Library, NC

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About The Position

The Library Associate promotes ACPL’s values and mission while following established policies and procedures. The role serves the informational, reference, and reading needs of library patrons of all ages and performs tasks necessary to the operation of the library system. The position works under the supervision of the Branch Manager, supervises part-time employees at the branch, and acts as the person in charge when the Branch Manager is absent. It is a full-time, 40-hour-per-week benefited position requiring one evening per week and weekend rotation. The ideal candidate is committed to customer-focused service and can relate tactfully and courteously to diverse patrons and community members.

Requirements

• Some college coursework.
• Prior experience in project management, budget management, volunteer management, or supervision.
• Flexibility in scheduling.
• Proficiency in written and verbal communication.
• Ability to work respectfully with individuals from diverse populations and provide equitable service.
• Prior experience with Microsoft Windows and Office applications and conducting internet searches.
• Willingness to learn new software, technology, and procedures in order to train staff and mentor proficient and knowledgeable library employees.
• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 pounds; push and pull loaded book carts; and access materials on high and low shelves.
• Ability to communicate effectively with patrons and staff in a busy environment.

Nice To Haves

• Associate or bachelor’s degree.
• Ability to speak Spanish.
• Library experience.

Responsibilities

• Act as the person in charge in the Branch Manager’s absence.
• Supervise part-time employees and guide the responsibilities of the Circulation Department.
• Assist the Branch Manager with training new and existing staff, including preparing the daily deposit and ensuring procedures for printing and cash register funds are followed.
• Prepare a weekly schedule and ensure smooth operations of service desks.
• Manage all meeting rooms using LibCal.
• Plan and implement multiple programs monthly.
• Manage library displays monthly and distribute display responsibilities equally among staff.
• Assist with collection management and collection development.
• Perform supervisory duties, including performance reviews and preparation of timesheets.
• Assist with opening and closing the library using established procedures.
• Check materials in and out for patrons and library staff.
• Assist with directional questions and reader’s advisory.
• Issue library cards.
• Take payments for fines and fees.
• Resolve patron disputes and complaints.
• Prepare carts for shelving and perform other clerical tasks as needed.
• Handle complaints and issues.
• Serve on interviewing panels.
• Manage and develop the team.
• Participate in monthly LMT meetings.
• Perform other duties as assigned.

Benefits

• Benefited position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed