Part-time)

City of Upper Arlington•Main Library, OH

1d•Onsite

About The Position

The Upper Arlington Public Library is seeking a detail-oriented associate to provide friendly, high-quality customer service at its Tremont location. The role participates in operating a full-service circulation desk and assists patrons in person and by phone with library services, materials, and accounts, directing questions to the appropriate departments as needed. It also involves helping patrons locate and check out items, including through curbside service. The position includes circulation and materials processing, shelving and organizing items, maintaining displays and reserved materials, and assisting patrons with the library catalog and facilities. The associate follows library safety and emergency procedures and reports maintenance or safety issues. Other assigned duties may include serving as a passport agent, training new staff, serving on committees, and conducting item searches. The work involves considerable mobility, including extended periods of walking and standing, bending, sitting, lifting up to 20 pounds, and pushing full book carts. Work is generally in a quiet-to-moderate library environment, requires computer use and the ability to handle interruptions, and includes irregular hours such as evenings and weekends. Occasional local travel by personal automobile may be required. The scheduled hours total 42.5 hours per pay period.

Requirements

High school diploma or GED.
Effective customer-service and interpersonal skills.
Ability to communicate verbally and in writing in English.
Competence using Windows-based computer programs.
Ability to use reliable transportation to report promptly to the job assignment and other locations as required.
Ability to perform work involving extensive walking, bending, sitting, lifting up to 20 pounds, and pushing full book carts.
Manual dexterity sufficient for general typing and computer work.
Ability to handle interruptions and distractions calmly and remain focused.
Ability to sustain periods of concentration and viewing a computer monitor.
Availability to work irregular hours, including evenings and weekends.

Nice To Haves

Some college coursework or a bachelor’s degree.
Two or more years of work experience providing customer service.
Knowledge of library policies, practices, and procedures.

Responsibilities

Provide assistance with circulation, including checking in and checking out materials and retrieving held items.
Answer general questions and questions about library accounts, including collections, and refer patrons to appropriate departments as needed.
Monitor and guide patrons in using library facilities and services.
Instruct patrons on using the computer-based library catalog and answer basic questions about the availability and location of materials.
Place holds on patrons’ behalf when needed and contact patrons about circulation or materials issues.
Check out and deliver items for curbside patrons.
Retrieve and process items requested for pickup at the current location or transfer to other pickup locations.
Sort, organize, and shelve library materials; shelf-read assigned areas and re-shelve misplaced items.
Empty book drops and organize materials; maintain reserved items and replenish displays.
Identify materials needing repair or replacement and take appropriate action; conduct assigned item searches.
Serve as a passport agent, train new staff, and serve on library committees as assigned.
Follow library safety and emergency procedures and report maintenance and safety issues to a supervisor or Facilities personnel.
Perform other duties as assigned.