Public Safety Telecommunicator (Office Automation)

United States Army Installation Management Command • Fort Huachuca, AZ

10d

About The Position

Serves as a Public Safety Telecommunicator (Office Automation) in an Army Garrison Public Safety Answering Point/911 Center. The role dispatches Fire, Emergency Medical Services (EMS), and Law Enforcement responders; monitors alarms; and activates Mass Notification Systems. The telecommunicator answers emergency calls, determines the nature of incidents, identifies appropriate response levels according to local protocols, and provides information to responding units. The position also provides initial incident command support until emergency units arrive, supports callers with medical emergencies through emergency medical dispatching, and maintains accurate status information for emergency personnel and equipment. Incentives may be authorized for highly qualified candidates.

Requirements

• One year of specialized experience answering emergency and/or non-emergency calls for police, fire, medical, or ambulance assistance; dispatching emergency personnel and vehicles; and operating automated systems, emergency dispatching, and communications equipment. This experience must be at the GS-06 level or equivalent.
• At least 40 words per minute typing proficiency, based on a five-minute sample with three or fewer errors.
• Demonstrate reasonable proficiency within 16 weeks of employment in locally established training for E911 and CAD, and for Land Mobile Radio and station alerting software and equipment.
• Pass a suitability or fitness determination, which may include a completed background investigation.
• Pass a pre-employment fingerprint-based criminal history investigation for locations accessing Criminal Justice Information Systems.
• Obtain and maintain a valid state driver's license.
• Obtain and maintain Cardiopulmonary Resuscitation (CPR) and Emergency Medical Dispatch certifications according to the standards at the assigned location.
• Complete Department of Defense Telecommunicator I and II training, or equivalent, according to the standards at the assigned location.
• Complete State National Crime Information Center (NCIC) certification according to the assigned location.
• Complete National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• Maintain current certifications and meet continuing dispatch education requirements through local in-service training and required course assessments.
• Work mission-essential shifts regardless of weather conditions or base closure and report at the regularly scheduled time.
• Be a U.S. citizen and provide proof of U.S. citizenship.
• Experience alone must meet the qualification requirement; education cannot substitute for experience.

Responsibilities

• Answer emergency 911 calls and respond by dispatching appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive on scene.
• Question callers to determine the problem and nature of the call.
• Identify the nature of emergencies and the response level required under local protocols, and provide relevant information to responding units.
• Monitor computerized fire alarm systems and other alarm systems, including ICIDS alarm systems.
• Maintain accurate status information for emergency response equipment and personnel.
• Operate Computer Aided Dispatch (CAD) systems, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.
• Monitor alarms and activate Mass Notification Systems.

Benefits

• A comprehensive federal employee benefits package is available; eligibility depends on the position type and further details should be confirmed with the hiring agency.
• Permanent Change of Station allowances may be authorized.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for candidates new to federal service may be authorized.
• Credit for prior non-federal work experience and certain military service may be authorized for determining annual leave accrual rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed