Public Safety Telecommunicator (Office Automation)

United States Army Installation Management Command • Fort Stewart, GA

5d • Onsite

About The Position

Serves as a Public Safety Telecommunicator (Office Automation), dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement responders. The position answers emergency 911 calls, determines the nature of emergencies and the response required under local protocols, and provides callers and responding personnel with relevant information. The telecommunicator operates dispatch and communications systems, monitors alarm systems, tracks emergency personnel and equipment, provides emergency medical dispatch assistance, and supports incident command until responding units arrive.

The position requires shift work on an alternate, rotating schedule that includes nights, weekends, and holidays. It is mission-essential during severe weather and base closures, and the incumbent must report as scheduled. The incumbent may be required to wear a uniform and must meet continuing certification and dispatch-education requirements. The role requires one year of specialized experience at the GS-06 level, including emergency call-taking, dispatching personnel and vehicles, and operating automated dispatch and communications equipment. Education cannot substitute for the required experience.

Requirements

• One year of specialized experience answering emergency and/or non-emergency calls for police, fire, medical, or ambulance assistance; dispatching emergency personnel and vehicles; and operating automated systems, emergency dispatching, and communications equipment.
• Type at least 40 words per minute based on a five-minute sample with three or fewer errors.
• Within 16 weeks, demonstrate reasonable proficiency under local training guidelines in Emergency 911, CAD, Land Mobile Radio, and station alerting software and equipment.
• Pass a suitability or fitness determination, including a background investigation; pass a fingerprint-based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• Obtain and maintain a valid state driver's license.
• Obtain and maintain CPR and Emergency Medical Dispatch certifications based on the standards at the assigned location.
• Complete Department of Defense Telecommunicator I and II training, or equivalent, based on assigned-location standards.
• Complete State National Crime Information Center (NCIC) certification based on assigned location.
• Complete National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• Maintain current certifications as a condition of employment and meet continuing dispatch education requirements.
• Provide proof of U.S. citizenship.

Responsibilities

• Monitor computerized fire alarm systems and other alarm systems, including Joint Capabilities Integration Development System (ICIDS) alarms.
• Identify the nature of emergencies and the response level required under local protocols, and provide additional information to responding units.
• Answer emergency 911 calls and dispatch appropriate personnel and equipment for public safety incidents.
• Maintain accurate status information for emergency response equipment and personnel to support prompt, accurate responses.
• Operate Computer Aided Dispatch (CAD) systems, telephones, radios, and station alert systems.
• Provide initial incident command support until responding emergency units arrive on scene.
• Interrogate callers to determine the problem and nature of the call.
• Provide emergency medical dispatch assistance to callers with medical emergencies.
• Complete locally offered in-service training and meet continuing dispatch education requirements.

Benefits

• Federal employee benefits package available to the employee and family; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed