Public Safety Telecommunicator

County of Goodhue • Red Wing, MN

9d • $58,281 - $61,193 • Onsite

About The Position

Goodhue County is seeking a Public Safety Telecommunicator to provide skilled emergency communications services. The position receives requests for assistance and accurately transmits information to law enforcement, fire, emergency medical services, and other public safety agencies. It maintains efficient, professional communications between the public, law enforcement personnel, and public safety partners. The role is technical and fast-paced, requiring strong communication, sound judgment, adaptability, and teamwork. Work is performed indoors at the Goodhue County Public Safety Answering Point under the general supervision of a Public Safety Telecommunicator Sergeant.

Requirements

• High school graduate or equivalent.
• Experience in high-volume customer service, fast-paced retail or restaurant service, or another multitasking environment.
• Proficient computer skills and experience.
• Ability to type a minimum of 40 words per minute.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to geographically orient using maps or GIS tools and accurately interpret address and location information.
• Ability to learn the laws, ordinances, policies, terminology, jurisdictional boundaries, streets, and addresses within the service area.
• Ability to learn and effectively use multiple software programs and technical systems.
• Ability to communicate clearly by radio, telephone, and computer, especially under pressure or during simultaneous incidents.
• Ability to establish and maintain effective working relationships with public officials, coworkers, emergency responders, and members of the public.
• Ability to make timely and accurate decisions with little margin for error.
• Ability to manage multiple tasks and competing priorities simultaneously.

Nice To Haves

• Public Safety Telecommunicator (911 Dispatcher), police, fire, or emergency medical dispatching experience with a city, county, or state agency.
• Public safety experience, such as work as a Community Service Officer, police clerk, police officer, volunteer firefighter, emergency medical technician, or paramedic.
• Knowledge of or experience with the ARMER radio system.
• Familiarity with Computer-Aided Dispatch (CAD) systems and Records Management Systems (RMS).
• Knowledge of emergency medical dispatching and identification of out-of-hospital cardiac arrests over the telephone.

Responsibilities

• Receive requests for emergency assistance.
• Accurately transmit information to law enforcement, fire, emergency medical services, and other public safety agencies.
• Maintain efficient and professional communications between the public, law enforcement personnel, and other public safety partners.
• Manage multiple tasks and changing priorities, including simultaneous incidents.

Benefits

• Medical and dental insurance.
• Health savings account.
• Employer-paid life insurance.
• Short- and long-term disability insurance.
• Pre-tax flexible spending accounts.
• Retirement plan.
• Tax-deferred compensation.
• Vacation and sick leave.
• 13 paid holidays per year.
• Eligibility for the Public Service Student Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED