Public Safety Telecommunicator

University of Illinois Urbana-Champaign•Urbana, IL

8d•Onsite

About The Position

The Public Safety Telecommunicator works in a fast-paced and potentially stressful environment and serves as an initial contact for the public by telephone and in person. The role receives and transmits information for police and fire departments using telephone, radio, and computer terminal equipment, and provides assistance to campus departments including Facilities and Services and Housing. It requires initiative and independent judgment within procedural boundaries and may involve exposure to unpleasant dispatches, reports, or conversations related to violent crimes. Telecommunicators are essential personnel and must work in person; remote work is not available. Reliability and willingness to work weekends and holidays are imperative. This is a 100% full-time Civil Service 1164 - Police Telecommunicator position appointed on a 12-month basis. The expected start date is as soon as possible after the search closes. The collective bargaining agreement sets the wage at $25.81 per hour. The position is not eligible for work authorization sponsorship. The university states that the position is intended to be eligible for benefits, including health, dental, vision, and life insurance, a retirement plan, paid time off, and tuition waivers for employees and dependents.

Requirements

No record of conviction of a felony or a crime involving moral turpitude.
High school diploma or equivalent.
Working knowledge of radio and telephone equipment housed within the communications center.
Working knowledge of typewriter keyboard layout and ability to type at least 25 words per minute.
Working knowledge of computer terminal operation and applications.
Working knowledge of selected police and fire policies, procedures, and terminology.
Working knowledge of police records systems and police and fire alarm systems.
Working knowledge of the Law Enforcement Agency Data System (LEADS).
Ability to maintain regular and reliable attendance.
Ability to take initiative and use independent judgment within procedural boundaries.
Ability and willingness to work shifts that may include holidays and weekends.
Ability to adapt to changes in the work environment.
Ability to work in person; the position cannot be performed remotely.

Responsibilities

Receive and interpret incoming citizen complaints, inquiries, and emergency and non-emergency reports; log, coordinate, disseminate, and maintain message records.
Initiate police reports of incidents when needed and disseminate information about the safety and well-being of law enforcement officers, firefighters, and citizens.
Operate communications control center equipment to receive and transmit police business and emergency messages, and monitor and provide base-station service for multiple police, security, and fire radio channels as needed.
Use terminals connected to federal, state, or local law enforcement information systems and departmental computers to enter or retrieve information; interpret system responses and assist with correcting terminal malfunctions.
Operate secure cameras throughout the campus district and share relevant safety and welfare concerns with police officers.
Compose and send emergency and non-emergency information to campus through the Illini-Alert system.
Make emergency notifications at the direction of supervisory personnel and according to procedure.
Assist in training new Telecommunicators.
Control access to the police station by requiring proper identification and/or escorts for unauthorized visitors.
Process routine police enforcement documents and records.
Review Police Officer reports and records-management-system entries, making updates and data corrections as needed.
Operate and monitor the control center of a computerized fire and security alarm system.
Monitor and retrieve information about card-access-system usage within Housing.
Monitor the local weather warning system and broadcast severe-weather notices.
Perform related duties as assigned.