Public Safety Telecommunicator

County of Goodhue•Red Wing, MN

13h•Onsite

About The Position

Goodhue County is seeking a Public Safety Telecommunicator to provide skilled emergency communications services. The role receives requests for assistance and accurately transmits information to law enforcement, fire, emergency medical services, and other public safety agencies. It maintains efficient and professional communications between the public, law enforcement personnel, and other public safety partners. The position is technical and fast-paced, requiring strong communication, sound judgment, adaptability, and teamwork. The work is performed indoors at the Goodhue County Public Safety Answering Point under the general supervision of a Public Safety Telecommunicator Sergeant. The role involves shift work, including nights, weekends, holidays, and rotating days off. Compensation is Salary Grade 108, with a stated range of $58,281–$90,355 ($28.02–$43.44 per hour). Starting pay is stated as $58,281–$61,193, with an hourly range of $28.02–$29.42, based on qualifications and experience. This is a LELS Union Local 78 position. Applicants who meet the minimum qualifications will receive an online assessment; top assessment candidates may be interviewed, and top-ranked candidates must complete an observation period before a conditional offer. Final appointment depends on successful completion of a job-specific physical examination, drug screening, and background investigation.

Requirements

High school graduation or equivalent.
Experience in high-volume customer service, fast-paced retail or restaurant service, or another multitasking environment.
Proficient computer skills and experience.
Ability to type a minimum of 40 words per minute.
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to geographically orient using maps or GIS tools and accurately interpret address and location information.
Ability to learn the laws, ordinances, policies, terminology, jurisdiction boundaries, streets, and addresses within the service area.
Knowledge of emergency medical dispatching and identification of out-of-hospital cardiac arrests over the telephone.
Ability to learn and effectively use multiple software programs and technical systems.
Ability to communicate clearly by radio, telephone, and computer, especially under pressure or during simultaneous incidents.
Ability to establish and maintain effective working relationships with public officials, coworkers, emergency responders, and members of the public.
Ability to make timely and accurate decisions with little margin for error.
Ability to manage multiple tasks and competing priorities simultaneously.

Nice To Haves

Public Safety Telecommunicator (911 Dispatcher), police, fire, or emergency medical dispatching experience with a city, county, or state agency.
Public safety experience, such as work as a Community Service Officer, police clerk, police officer, volunteer firefighter, emergency medical technician, or paramedic.
Knowledge of or experience with the ARMER radio system.
Familiarity with Computer-Aided Dispatch (CAD) systems and Records Management Systems (RMS).

Responsibilities

Receive requests for assistance and accurately transmit information to law enforcement, fire, emergency medical services, and other public safety agencies.
Maintain efficient and professional communications between the public, law enforcement personnel, and other public safety partners.
Communicate by radio, telephone, and computer, including under pressure or during simultaneous incidents.
Manage multiple tasks and competing priorities and make timely, accurate decisions.