Public Safety Telecommunicator I

Kentucky Personnel Cabinet • London, KY

5d • Onsite

About The Position

The Public Safety Telecommunicator provides a vital link between Kentucky State Police troopers and the information they need to perform their duties. Telecommunicators answer calls and dispatch emergency personnel, including state and local police, fire, and ambulance services. The role includes operating communications and dispatch systems, relaying information, and providing pre-arrival instructions during medical emergencies.

The position works variable, potentially rotating shifts in a communications center and requires willingness to work a flexible schedule because operations run 24 hours a day. The successful candidate must stay in Frankfort Monday through Friday during a five-week telecommunications academy. A field training program begins on the first day of employment and continues through the first 12 months. The employee must obtain LINK/NCIC Operator certification within 30 days, Emergency Medical Dispatcher certification within 60 days, and Kentucky Law Enforcement Council telecommunicator certification within 12 months. The role has a 12-month initial and promotional probationary period.

Requirements

• High school graduate.
• No experience, training, or skills are required.
• Must obtain LINK/NCIC Operator certification within 30 days of employment in this job classification.
• Must obtain Emergency Medical Dispatcher certification within 60 days of employment in this job classification.
• Must obtain Kentucky Law Enforcement Council (KLEC) Telecommunicator certification within 12 months of employment in this job classification.
• Must not have been convicted of a felony or other crimes pursuant to KRS 15.540.
• Must maintain any required licenses, certifications, or other credentials throughout employment in this classification.
• Experience transmitting, receiving, and relaying electronic information for law enforcement, emergency medical, fire, emergency management, military communications, or traffic operations may substitute for the high school education requirement on a year-for-year basis.
• Must be willing to work a flexible or rotating shift in a 24-hour operation.
• Must stay in Frankfort Monday through Friday during the five-week telecommunications academy.

Nice To Haves

• Strong work ethic.
• Ability to multitask.
• Typing skills.
• Strong written and verbal communication skills.
• Map-reading skills.
• Customer service skills.
• Active listening skills.
• Ability to perform under pressure.
• Sound judgment.
• Computer literacy.

Responsibilities

• Answer radio and telephone calls, including 911 calls in designated areas.
• Gather and relay pertinent information from communications and dispatch calls to police and other emergency management personnel.
• Provide pre-arrival instructions during medical emergencies.
• Operate the Computer Aided Dispatching system (CAD).
• Use law enforcement systems nationwide to assist troopers and detectives with investigations, from traffic enforcement to major crimes.
• Develop familiarity with the Post region.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED