Public Safety Telecommunicator I

Kentucky Personnel Cabinet • Columbia, KY

5d • Onsite

About The Position

The Kentucky State Police Public Safety Telecommunicator is a highly skilled team member who serves as a vital link between state troopers and the information they need to perform their duties. Telecommunicators take calls and dispatch emergency personnel, including state and local police, fire, and ambulance services. Because operations run 24 hours a day, the role requires willingness to work a flexible, variable shift. Work is performed in a communications center at a Kentucky State Police Post under extremely stressful conditions, and rotating shifts may be required.

A comprehensive field training program begins on the first day of employment and lasts through the first 12 months. Within the first year, telecommunicators must attend a five-week telecommunications academy in Frankfort, staying there Monday through Friday, and complete required training and certifications in LINK, NCIC, NLETS, and Emergency Medical Dispatching. The position prohibits use of medical cannabis due to applicable state or federal laws.

Requirements

• High school graduate; experience, training, or skills are not required.
• Obtain LINK/NCIC Operator certification within 30 days of employment in the classification.
• Obtain Emergency Medical Dispatcher certification within 60 days of employment in the classification.
• Obtain Kentucky Law Enforcement Council (KLEC) Telecommunicator certification within 12 months of employment in the classification.
• Must not have been convicted of a felony or other crimes pursuant to KRS 15.540.
• Maintain required licenses, certifications, or other credentials for the duration of employment.
• Willingness to work a flexible, variable shift; rotating shifts may be required.
• Strong work ethic, multitasking, typing, written and verbal communication, map reading, customer service, active listening, ability to perform under pressure, sound judgment, and computer literacy.
• Experience in transmitting, receiving, and relaying electronic information for law enforcement, emergency medical, fire, emergency management, military communications, or traffic operations may substitute for the required education on a year-for-year basis.

Responsibilities

• Answer radio and telephone calls, including 911 calls in designated areas.
• Gather and relay pertinent information from communications and dispatch calls to police and other emergency management personnel.
• Provide pre-arrival instructions during medical emergencies.
• Operate the Computer Aided Dispatching (CAD) system.
• Maintain familiarity with the Post region.
• Use nationwide law enforcement systems to assist troopers and detectives with investigations ranging from traffic enforcement to major crimes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED