Public Safety Telecommunicator I

Kentucky Personnel Cabinet • Columbia, KY

14h • Onsite

About The Position

Kentucky State Police is hiring a Public Safety Telecommunicator I to provide a vital communications link between state troopers and the information they need to carry out their work. Telecommunicators answer calls and dispatch emergency personnel, including state and local police, fire, and ambulance services. The position operates in a 24-hour environment and has a variable shift; candidates must be willing to work flexible and potentially rotating shifts.

The agency provides a comprehensive field training program beginning on the first day of employment and continuing through the first 12 months. Within the first year, telecommunicators must attend a five-week telecommunications academy in Frankfort, staying there Monday through Friday. The academy and related training support certification in LINK, NCIC, NLETS, and Emergency Medical Dispatching. The position is based at a Kentucky State Police communications center and may involve extremely stressful conditions.

Requirements

• High school graduate; no experience, training, or skills are required.
• Experience transmitting, receiving, and relaying electronic information for law enforcement, emergency medical, fire, emergency management, military communications, or traffic operations may substitute for the required education on a year-for-year basis.
• Obtain LINK/NCIC Operator certification within 30 days of employment in this job classification.
• Obtain Emergency Medical Dispatcher certification within 60 days of employment in this job classification.
• Obtain Telecommunicator certification from the Kentucky Law Enforcement Council (KLEC) within 12 months of employment in this job classification.
• Have no felony conviction or other disqualifying conviction under KRS 15.540.
• Maintain required licenses, certifications, and other credentials throughout employment.
• Be willing to work flexible shifts; rotating shifts may be required.
• Stay in Frankfort Monday through Friday during the five-week telecommunications academy.
• Medical cannabis use is prohibited for employees in this position.

Nice To Haves

• Strong work ethic.
• Ability to multitask.
• Typing skills.
• Strong written and verbal communication skills.
• Map-reading skills.
• Customer service skills.
• Active-listening skills.
• Ability to perform under pressure.
• Solid judgment.
• Computer literacy.

Responsibilities

• Answer radio and telephone calls, including 911 calls in designated areas.
• Gather and relay pertinent information from communications and dispatch calls to police and other emergency management personnel.
• Provide pre-arrival instructions during medical emergencies.
• Operate the Computer Aided Dispatching system (CAD).
• Use familiarity with the Post region.
• Use nationwide law enforcement systems to assist troopers and detectives with investigations, from traffic enforcement to major crimes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED