Public Safety Telecommunicator I

Kentucky Personnel Cabinet • Nortonville, KY

7d • Onsite

About The Position

The Kentucky State Police Public Safety Telecommunicator is a vital link between state Troopers and the information they need to carry out their duties. Telecommunicators are often described as the nerve center of police operations and serve as initial first responders by answering calls and dispatching emergency personnel, including state and local police, fire, and ambulance services.

The position operates on a variable shift in a 24-hour operation, and the successful candidate must be willing to work a flexible shift. Work is performed in a communications center at a Kentucky State Police Post under extremely stressful conditions; rotating shifts may be required. The role includes a comprehensive field training program beginning on the first day of employment and continuing through the first 12 months. Within the first year, telecommunicators must attend a five-week telecommunications academy in Frankfort, staying there Monday through Friday. Academy and job training prepare employees for certification in LINK, NCIC, NLETS, and Emergency Medical Dispatching.

Requirements

• High school graduate.
• No prior experience, training, or skills are required.
• Must obtain LINK/NCIC Operator certification within 30 days of employment in this job classification.
• Must obtain Emergency Medical Dispatcher certification within 60 days of employment in this job classification.
• Must obtain Kentucky Law Enforcement Council (KLEC) Telecommunicator certification within 12 months of employment in this job classification.
• Must not have been convicted of a felony or other crimes pursuant to KRS 15.540.
• Must maintain any required licenses, certifications, or other credentials for the duration of employment.
• Must be willing to work a flexible shift in a 24-hour operation and may be required to work rotating shifts.
• Must stay in Frankfort Monday through Friday during the five-week telecommunications academy.
• Experience transmitting, receiving, and relaying electronic information for law enforcement, emergency medical, fire, emergency management, military communications, or traffic operations may substitute for the required education on a year-for-year basis.

Nice To Haves

• Strong work ethic.
• Ability to multitask.
• Typing skills.
• Strong written and verbal communication skills.
• Map-reading skills.
• Customer service skills.
• Active listening skills.
• Ability to perform under pressure.
• Sound judgment.
• Computer literacy.

Responsibilities

• Answer radio and telephone calls, including 911 calls in designated areas.
• Gather and relay pertinent information from communications and dispatch calls to police and other emergency management personnel.
• Provide pre-arrival instructions during medical emergencies.
• Operate the Computer Aided Dispatching (CAD) system.
• Use knowledge of the Post region.
• Use nationwide law enforcement systems to assist Troopers and detectives with investigations, from traffic enforcement to major crimes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED