Public Safety Telecommunicator I

Kentucky Personnel Cabinet•Henderson, KY

7d•Onsite

About The Position

The Public Safety Telecommunicator provides a vital communications link between Kentucky State Police troopers and the information needed to carry out their work. Telecommunicators answer calls and dispatch emergency personnel, including state and local police, fire, and ambulance services. The position requires flexibility because of 24-hour operations and may involve variable or rotating shifts. The role includes a comprehensive field training program beginning on the first day of employment and continuing through the first 12 months. Within the first year, telecommunicators must attend a five-week telecommunications academy in Frankfort, Monday through Friday, and complete required training and certifications in LINK, NCIC, NLETS, and Emergency Medical Dispatching. The position is based in a communications center at a Kentucky State Police Post and is performed under extremely stressful conditions.

Requirements

High school graduate; qualifying experience in the transmission, receiving, and relaying of electronic information for law enforcement, emergency medical, fire, emergency management, military communications, or traffic operations may substitute for education on a year-for-year basis.
Must obtain LINK/NCIC Operator certification within 30 days of employment in the classification.
Must obtain Emergency Medical Dispatcher certification within 60 days of employment in the classification.
Must obtain Kentucky Law Enforcement Council (KLEC) Telecommunicator certification within 12 months of employment in the classification.
Must not have been convicted of a felony or other crimes pursuant to KRS 15.540.
Must maintain required licensure, certifications, and other credentials throughout employment.
Must be willing to work a flexible shift; may be required to work rotating shifts.
Must stay in Frankfort at the Academy Monday through Friday during the five-week telecommunications academy.
Employees in this position are prohibited from using medical cannabis due to applicable state or federal laws.

Nice To Haves

Strong work ethic
Ability to multitask
Typing skills
Strong written and verbal communication skills
Map-reading skills
Customer service skills
Active listening skills
Ability to perform under pressure
Solid judgment
Computer literacy

Responsibilities

Answer radio and telephone calls, including 911 calls in designated areas.
Gather and relay pertinent information from communications and dispatch calls to police and other emergency management personnel.
Provide pre-arrival instructions during medical emergencies.
Operate the Computer Aided Dispatching system (CAD).
Use knowledge of the Post region.
Use nationwide law enforcement systems to assist troopers and detectives with investigations ranging from traffic enforcement to major crimes.