Public Safety Telecommunicator I

Kentucky Personnel Cabinet • London, KY

15h • Onsite

About The Position

Kentucky State Police is hiring a Public Safety Telecommunicator to serve as a vital link between state Troopers and the information they need to perform their duties. Telecommunicators receive calls and dispatch emergency personnel, including state and local police, fire, and ambulance services. The position operates in a 24-hour environment and requires flexibility to work variable or rotating shifts.

A comprehensive field training program begins on the first day of employment and continues through the first 12 months. Within the first year, employees must attend a five-week telecommunications academy in Frankfort, Monday through Friday, and complete training and certification for LINK, NCIC, NLETS, and Emergency Medical Dispatching. The work is performed in a Kentucky State Police Post communications center under extremely stressful conditions.

Requirements

• High school graduate; experience, training, or skills are not required.
• Must obtain LINK/NCIC Operator certification within 30 days of employment in this classification.
• Must obtain Emergency Medical Dispatcher certification within 60 days of employment in this classification.
• Must obtain Telecommunicator certification from the Kentucky Law Enforcement Council (KLEC) within 12 months of employment in this classification.
• Must not have been convicted of a felony or other crimes pursuant to KRS 15.540.
• Must maintain required licenses, certifications, or other credentials throughout employment.
• Must be willing to work a flexible or rotating shift in a 24-hour operation.
• Must stay in Frankfort Monday through Friday during the five-week telecommunications academy.

Nice To Haves

• Strong work ethic
• Multitasking ability
• Typing skills
• Strong written and verbal communication skills
• Map-reading skills
• Customer service skills
• Active listening skills
• Ability to perform under pressure
• Solid judgment
• Computer literacy

Responsibilities

• Answer radio and telephone calls, including 911 calls in designated areas.
• Gather and relay pertinent information from communications and dispatch calls to police and other emergency management personnel.
• Provide pre-arrival instructions during medical emergencies.
• Operate the Computer Aided Dispatching (CAD) system.
• Maintain familiarity with the Post region.
• Use nationwide law enforcement systems to assist Troopers and detectives with investigations, from traffic enforcement to major crimes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED