Public Safety Telecommunicator

City of Sand Springs•Sand Springs, OK

About The Position

Responds to emergency and non-emergency calls and provides resources to assist people in need. Serves as the first point of contact in an emergency, gathering essential information and dispatching appropriate responders to the correct location while remaining calm and helping others stay calm. Monitors jail activities and provides limited assistance to inmates. The position requires availability for one or more listed schedules: A-1, 6:00 p.m.–6:00 a.m. Thursday, Friday, Saturday, and every other Wednesday; B-1, 6:00 a.m.–6:00 p.m. Thursday, Friday, Saturday, and every other Wednesday; A-2, 6:00 p.m.–6:00 a.m. Sunday, Monday, Tuesday, and every other Wednesday; or B-2, 6:00 a.m.–6:00 p.m. Sunday, Monday, Tuesday, and every other Wednesday.

Requirements

Valid Class D Oklahoma Driver License.
High school graduate or GED.
One to two years of experience in a related field.
Possess or be able to obtain within six months of hire Oklahoma Law Enforcement Telecommunications System (OLETS) Certification, Basic Jail Training (Jailer) Certification, and Notary Public.
Dispatcher Certification, with an ongoing yearly requirement of 40 hours.
Knowledge of personnel laws, policies, and regulations.
Knowledge of relevant city, state, and federal laws, regulations, and policies.
Knowledge of modern office practices and procedures.
Knowledge of computer-operated dispatching systems and records management systems.
Knowledge of principles and practices of municipal emergency management.
Skill in using computers and various software programs.
Skill in oral and written communication.
Ability to operate small office equipment, including copy machines or multi-line telephone systems.
Ability to operate computers for data entry, word processing, and/or accounting purposes.
Ability to operate highly technical computer applications.
Ability to type 25–30 words per minute on a keyboard.

Responsibilities

Respond to emergency calls for police, fire, and medical services.
Respond to non-emergency calls and provide information and resources to citizens.
Answer, relay, and/or broadcast emergency calls to police, fire, and medical services.
Monitor activities of police, fire, and community service officers.
Answer, relay, and/or broadcast calls for community service officers and other law enforcement agencies.
Monitor jail activities via closed-circuit TV.
Perform searches on incoming arrests, as appropriate.
Enter data in state and department computers.
Receive bond money and complete appropriate release documents.
Maintain logs and reports for the jail, state computer, and Enhanced 911 phone system.
Provide limited assistance to inmates, including preparing and serving meals, conducting hourly checks, and providing personal assistance such as telephone calls.
Maintain cleanliness of the jail, booking, and work areas.
Participate in training and/or orientation of probationary Public Safety Telecommunicators.
Cross-train and perform other duties as assigned, including assisting other departments as required.

Benefits

11 paid holidays per year.
10 paid sick leave days per year.
10 paid vacation leave days per year, increasing with years of service up to 20 days.
Access to two employee fitness facilities.
Pension plan.
Longevity pay.
Employee Assistance Program.
Short- and long-term disability.
Basic life and AD&D coverage.
Employee-only dental coverage; employer pays a portion of dental family coverage.
Three healthcare plans; employer pays 75% of the base-plan premium or the base-plan equivalent for other tiers.
Case Community Center membership.
Discounted fishing pass at Shell Lake.
Discounted golf at Canyons at Blackjack Ridge.
Utility discount for employees who live within the Sand Springs water district.
Additional voluntary insurance options.