Public Safety Telecommunicator (Office Automation)

United States Army Installation Management Command • Joint Base Lewis-McChord, WA

5d • Onsite

About The Position

The Public Safety Telecommunicator serves with the US Army Installation Management Command, Directorate of Emergency Services Police and Provost Marshal Division, Communications Branch at Joint Base Lewis-McChord, Washington. The role provides emergency services by answering 911 calls, identifying the nature and urgency of incidents, and dispatching appropriate personnel and equipment. The telecommunicator provides initial incident command support until emergency units arrive and maintains accurate status information for emergency response personnel and equipment. The position operates dispatch and communications systems, monitors fire and other alarm systems, and assists callers during medical emergencies.

This is a mission-essential position requiring work during base closures and severe weather, as well as an alternate rotating schedule that includes nights, weekends, and holidays. The incumbent must meet local proficiency and certification requirements, maintain ongoing dispatch education, and comply with background investigation and drug-testing requirements.

Requirements

• One year of specialized experience answering emergency and/or non-emergency calls for police, fire, medical, or ambulance assistance; dispatching emergency personnel and vehicles; and operating automated systems, emergency dispatching, and communications equipment.
• Qualified typist: type 40 words per minute based on a five-minute sample with three or fewer errors.
• Within 16 weeks of employment, demonstrate reasonable proficiency with local training guidelines for E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Pass a suitability or fitness determination, including a background investigation, and pass a pre-employment fingerprint-based criminal history investigation where required for access to Criminal Justice Information Systems.
• Work mission-essential shifts regardless of weather conditions or base closure and report at the regularly scheduled time.
• Obtain and maintain a valid state driver's license.
• Obtain and maintain Emergency Medical Dispatch and CPR certifications based on program standards at the assigned location.
• Complete Department of Defense Telecommunicator I and II training, or equivalent, based on program standards at the assigned location.
• Complete State National Crime Information Center (NCIC) certification based on the assigned location.
• Complete NIMS IS 100, 300, 700, 800, and 907 courses.
• Meet Continuing Dispatch Education requirements and pass training in accordance with predetermined course requirements.
• Participate in applicant and random drug testing; tentatively selected applicants must sign DA Form 5019.
• Work an alternate, rotating schedule that includes nights, weekends, and holidays.
• U.S. citizenship is required; proof of citizenship must be provided.
• Education cannot substitute for the required experience.

Responsibilities

• Answer emergency 911 calls and provide emergency services to the public.
• Interrogate callers to determine the problem and nature of the call.
• Identify the nature of emergencies and determine the required response level based on local protocols.
• Provide information to responding units and initial incident command support until emergency units arrive on scene.
• Monitor computerized fire alarm and other alarm systems, including ICIDS alarm systems.
• Maintain accurate status information for emergency response equipment and personnel.
• Operate the Computer Aided Dispatching (CAD) system, telephones, radios, and station alerting systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.
• Complete Continuing Dispatch Education requirements through local in-service training and meet course requirements.

Benefits

• A comprehensive federal employee benefits package is available to employees and their families; specific eligibility depends on position type.
• Permanent Change of Station allowances may be authorized, subject to applicable regulations and agency determination.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for candidates new to Federal service may be authorized.
• Credit for prior non-federal work experience and certain military service for annual leave accrual may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed