Public Safety Telecommunicator (Office Automation)

United States Army Installation Management Command • Dugway Proving Ground, UT

2d • Onsite

About The Position

This position serves as a Public Safety Telecommunicator for USAG Dugway in Dugway, Utah. The announcement is a public notice flyer for anticipated vacancies; applications are not accepted through the flyer, and there may or may not be vacancies filled from it. The incumbent receives and evaluates emergency calls, monitors emergency field units, and dispatches appropriate resources. The position involves rotating shift work, including nights, weekends, and holidays, and may require wearing a uniform. It is mission essential, including during adverse weather or base closures. The position requires local training and ongoing certifications, and includes temporary duty or business travel approximately 5% of the time.

The employee monitors and records availability and status of police, fire, and medical units; updates responding personnel with relevant information; and maintains incident reports and retrieves statistics using NFIRS. The employee also operates hazardous-materials databases and communications systems, evaluates 911 and other emergency alarms, transfers calls to the appropriate agency, or dispatches emergency equipment and personnel. The role is located at the physically remote Dugway Proving Ground, approximately 50 minutes from Tooele and 90 minutes from Salt Lake City, Utah.

Requirements

• U.S. citizenship; proof of U.S. citizenship is required.
• Qualified typist: 40 words per minute on a 5-minute sample with three or fewer errors.
• At GS-05: one year of specialized experience operating computer systems, communicating with callers to determine the nature of calls, and using communications equipment to apply appropriate responses; or four years of education above high school in an accredited business, secretarial, technical, junior college, college, or university program; or a qualifying combination of education and experience.
• At GS-06: one year of specialized experience processing emergency and non-emergency calls, operating dispatching equipment while communicating with callers, and monitoring alarms to initiate appropriate responses.
• At GS-07: one year of specialized experience answering emergency or non-emergency calls for police, fire, or ambulance assistance; dispatching emergency personnel according to priority procedures; and operating communications software to log calls, prepare activity reports, and assist with medical dispatching until emergency units arrive.
• Within 16 weeks of employment, demonstrate reasonable proficiency under locally established training guidelines in E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Pass a pre-employment fingerprint-based criminal history investigation for locations that access Criminal Justice Information Systems.
• Obtain and maintain a valid state driver's license.
• Obtain and maintain CPR certification and Emergency Medical Dispatch certification according to local program standards.
• Complete Department of Defense Telecommunicator I and II, or equivalent, according to local program standards.
• Complete State National Crime Information Center (NCIC) certification according to assigned-location standards.
• Complete National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• Maintain current certifications as a condition of employment and meet continuing dispatch education requirements.
• Work an alternate, rotating schedule that includes nights, weekends, and holidays; report at the scheduled time regardless of weather or base closure.
• Travel on temporary duty or business travel approximately 5% of the time.
• Meet any appointment suitability or fitness determination based on a background investigation.
• Serve a one-year probationary period unless previously meeting the applicable requirements.

Responsibilities

• Monitor and log the status and availability of assigned and unassigned police, fire, and medical field units to ensure an appropriate response.
• Update medical, police, and fire personnel en route to calls.
• Maintain reports and retrieve statistical information using National Fire Incident Reporting System(s) (NFIRS).
• Operate computer-based hazardous materials databases to provide field units with accurate information during emergencies.
• Receive and effectively evaluate 911 emergency calls, including installation fire, police, ambulance, and Commercial Intrusion Detection System alarms.
• Transfer callers to the appropriate agency or dispatch emergency equipment, including police, fire, ambulance, Med-Evac, rescue, or hazardous-materials units.
• Complete locally offered in-service training and meet continuing dispatch education requirements.

Benefits

• Comprehensive federal employee benefits package for eligible employees and their families.
• Government housing is available for Soldiers, civilians, and contractors.
• Subsidized commuter van transportation is available to employees who live off post.
• Permanent Change of Station allowances may be authorized.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Credit for prior non-federal work experience and certain military service for determining annual leave accrual rate may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED