Public Safety Telecommunicator (Office Automation)

United States Army Installation Management Command • Rock Island, IL

8d

About The Position

This is a Direct Hire Authority solicitation for a competitive-service position under the Department of Defense authority for the Domestic Defense Industrial Base and Major Range & Test Facilities Base. The Public Safety Telecommunicator dispatches Fire, Emergency Medical Service (EMS), and Law Enforcement responders, monitors alarms, and activates Mass Notification Systems.

The position operates system-interface computer equipment and handles alarms by acknowledging or deferring them, assigning priority levels, determining procedures, and acting according to Fire Detection and Intrusion Detection System protocols. The telecommunicator transfers callers to appropriate personnel or dispatches emergency resources such as police, fire, ambulance, rescue, and hazardous-materials units. They question callers to identify the problem and nature of the emergency, maintain telephone contact when appropriate, determine the response level under local protocols, and relay relevant information to responding units. The role also includes crisis intervention with distressed callers during high-risk situations until emergency field units arrive.

This is a mission-essential position with rotating shift work, including nights, weekends, and holidays. The incumbent may be required to wear a uniform, report during severe weather or base closures, and travel up to 5% of the time. The position is designated as Key during a national emergency or mobilization and requires a Secret clearance.

Requirements

• One year of specialized experience answering emergency and/or non-emergency calls for police, fire, or ambulance assistance; dispatching emergency personnel according to priority-level procedures; and operating communications software to log calls, prepare activity reports, and assist with medical dispatching until emergency units arrive.
• Must qualify using experience alone; education cannot substitute for the required experience.
• Must type 40 words per minute on a five-minute sample with three or fewer errors.
• Applicants who held a General Schedule position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
• Must demonstrate reasonable proficiency with E911, CAD, Land Mobile Radio (LMR), and station-alerting software and equipment within 16 weeks of employment.
• Must obtain and maintain a valid state driver's license.
• Must obtain and maintain Cardiopulmonary Resuscitation (CPR) and Emergency Medical Dispatch certifications based on local program standards.
• Must complete Department of Defense Telecommunicator I and II training, or equivalent, based on local program standards.
• Must complete State National Crime Information Center (NCIC) certification based on assigned location.
• Must complete National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• Must meet continuing dispatch education requirements through local in-service training and pass according to predetermined course requirements.
• Must pass pre-employment vision and hearing screenings.
• Must pass a pre-employment fingerprint-based criminal history investigation for locations accessing Criminal Justice Information Systems.
• Must obtain a Secret clearance.
• Appointment may be subject to a suitability or fitness determination based on a completed background investigation.
• Must work an alternate, rotating schedule that includes nights, weekends, and holidays.
• Must report to the duty station at the regularly scheduled time regardless of weather conditions or base closure.
• Must provide proof of U.S. citizenship.

Responsibilities

• Operate system-interface computer equipment.
• Acknowledge or defer alarms, determine alarm priority, identify operational procedures, and act in accordance with Fire Detection and Intrusion Detection System procedures.
• Transfer callers to appropriate personnel or dispatch police, fire, ambulance, rescue, or hazardous-materials units.
• Maintain telephone contact with callers during emergency situations when appropriate.
• Interrogate callers to determine the problem and nature of the call.
• Identify the nature of emergencies, determine the required response level based on local protocols, and provide additional information to responding units.
• Provide crisis intervention to distressed emergency callers during high-risk situations until appropriate field units arrive.

Benefits

• Federal employee benefits package for employees and their families.
• Permanent Change of Station allowances may be authorized, subject to applicable regulations and agency determination.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for candidates new to Federal service may be authorized.
• Credit for prior non-Federal experience and certain military service for leave accrual rates may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed