Public Safety Telecommunicator (Office Automation)

United States Army Installation Management Command • Fort Sill, OK

18d • Onsite

About The Position

Serves as a Public Safety Telecommunicator (Office Automation) in Army Garrison Public Safety Answering Points/911 Centers. The role dispatches Fire, Emergency Medical Services (EMS), and Law Enforcement responders, monitors alarms, and activates Mass Notification Systems. The telecommunicator answers emergency 911 calls, determines the nature of incidents and the level of response required under local protocols, provides initial incident command support until responders arrive, and relays pertinent information to responding units. The position also monitors fire and other alarm systems, maintains accurate status information for response personnel and equipment, and provides emergency medical dispatch assistance. Incentives may be authorized for highly qualified candidates.

The position may require a suitability or fitness determination based on a background investigation, fingerprint-based criminal history investigation, and pre-employment and random drug screening. Within 16 weeks of employment, the employee must demonstrate proficiency in locally established training for E911, Computer Aided Dispatch (CAD), Land Mobile Radio, and station alerting software and equipment. The incumbent must be a qualified typist at 40 words per minute, obtain and maintain a valid state driver's license, and maintain required certifications in CPR, Emergency Medical Dispatch, DoD Telecommunicator I and II or equivalent, State National Crime Information Center (NCIC), and specified National Incident Management System courses. Continuous certification and locally offered continuing dispatch education are conditions of employment. Occasional temporary duty travel may be required. The position is mission essential, requires reporting as scheduled regardless of weather or base closure, may require wearing a uniform, and involves shift work on an alternate, rotating schedule that includes nights, weekends, and holidays.

Applicants may qualify at the GS-05, GS-06, or GS-07 level through the specified specialized experience. At GS-05, qualifying experience may be substituted by four years of education above high school in an accredited business, secretarial, or technical school, junior college, college, or university, or by an eligible combination of education and experience. Education may substitute for experience only at the GS-05 level. The position requires at least 40 WPM on a five-minute typing sample with no more than three errors. Multiple positions may be filled, and promotion opportunity to the target grade may be available without further competition when the selectee is eligible and recommended by management.

Requirements

• Meet the specialized experience requirements for the GS level sought: GS-05 requires one year receiving service calls, obtaining information to determine appropriate action, and using automated systems to enter, update, or maintain records; GS-06 requires one year answering emergency or non-emergency calls in a public safety communications center and operating emergency communications or computer-aided dispatch equipment; GS-07 requires one year answering calls for police, fire, medical, or ambulance assistance, dispatching emergency personnel and vehicles, and operating automated systems and emergency dispatch and communications equipment.
• At GS-05 only, qualifying education may substitute for experience: four years of education above high school in an accredited business, secretarial, or technical school, junior college, college, or university; an eligible combination of education and experience may also qualify.
• Demonstrate typing proficiency of at least 40 words per minute based on a five-minute sample with three or fewer errors.
• Within 16 weeks of employment, demonstrate reasonable proficiency under local training guidelines in E911, CAD, Land Mobile Radio, and station alerting software and equipment.
• Obtain and maintain a valid state driver's license.
• Obtain and maintain CPR and Emergency Medical Dispatch certifications, and complete DoD Telecommunicator I and II or equivalent certification, State NCIC certification, and NIMS IS 100, 300, 700, 800, and 907 courses, as applicable to the assigned location.
• Maintain current certifications and meet continuing dispatch education requirements through local in-service training and course requirements.
• Pass any required suitability or fitness determination and fingerprint-based criminal history investigation.
• Complete pre-employment drug screening and submit to random screening thereafter.
• Report to the duty station at the regular scheduled time and work regardless of weather conditions or base closure.
• Be able to work an alternate, rotating shift schedule that includes nights, weekends, and holidays.
• Be able to wear a uniform if required.
• Be available for occasional temporary duty travel.
• Applicants must be U.S. citizens; proof of U.S. citizenship is required.
• Foreign education used to meet qualifications must be evaluated as equivalent to education from an accredited U.S. program or receive full course credit from a U.S.-accredited college or university.

Nice To Haves

• Highly qualified candidates may be considered for incentives; recruitment or relocation incentives may be authorized.
• Salary negotiations for candidates new to federal service may be authorized.
• Credit for prior non-federal work experience and certain military service for annual leave accrual may be authorized.

Responsibilities

• Answer emergency 911 calls and arrange appropriate personnel and equipment to respond.
• Provide initial incident command support until responding emergency units arrive on scene.
• Question callers to determine the problem and nature of the call.
• Identify the nature of emergencies and determine the required response level using local protocols.
• Provide responding units with additional information about incidents.
• Monitor computerized fire alarm systems and other alarm systems, including Joint Capabilities Integration Development System (ICIDS) alarms.
• Maintain accurate status information for emergency response equipment and personnel.
• Operate Computer Aided Dispatch (CAD) systems, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.
• Complete locally established training and maintain required dispatch certifications and continuing education.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Direct deposit of pay is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED