Public Safety Telecommunicator (Office Automation)

United States Army Installation Management Command • Fort McCoy, WI

24d • Onsite

About The Position

Serves as a Public Safety Telecommunicator for the Fort McCoy Directorate of Emergency Services, dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders. The position answers emergency calls, identifies the nature of incidents, determines the appropriate response under local protocols, provides initial incident-command support, and relays relevant information to responding units. It also monitors fire and other alarm systems, tracks the status of response personnel and equipment, and operates dispatch communications and alerting systems.

The position requires alternate, rotating shift work, including nights, weekends, and holidays. The incumbent must report as scheduled regardless of weather or base closure and may be required to wear a uniform. Employment is contingent on required background and security determinations, and continued employment requires maintaining specified certifications and completing continuing dispatch education.

Requirements

• Meet the specialized experience requirements for the GS-05, GS-06, or GS-07 level, or an allowed education/experience combination for GS-05.
• At GS-05, specialized experience includes receiving service calls, gathering information to determine appropriate action, and using automated systems to enter, update, or maintain records; alternatively, qualifying education or a combination of education and experience may be used.
• At GS-06, specialized experience includes answering emergency and/or non-emergency calls in a public safety communications center and operating emergency communications or computer-aided dispatch equipment.
• At GS-07, specialized experience includes answering emergency and non-emergency calls to dispatch police, fire, and EMS resources; monitoring automated fire/security alarms; and assisting with crisis intervention for distraught callers.
• Type at least 40 words per minute on a five-minute sample with no more than three errors.
• Within 16 weeks of employment, demonstrate reasonable proficiency under local training guidelines with Enhanced 911, CAD, Land Mobile Radio (LMR), and station-alerting software and equipment.
• Obtain and maintain a valid state driver's license.
• Obtain and maintain Cardiopulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch certification under the assigned location's program standards.
• Complete Department of Defense Telecommunicator I and II training, or equivalent, under the assigned location's program standards.
• Complete State National Crime Information Center (NCIC) certification under the assigned location's program standards.
• Complete National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• Maintain current certifications and meet continuing dispatch education requirements through local in-service training and required course assessments.
• Obtain and maintain eligibility for a Secret security clearance or access for the duration of employment; a background investigation and credit check are required.
• Pass any required suitability or fitness determination, including a pre-employment fingerprint-based criminal-history investigation for locations accessing Criminal Justice Information Systems.
• Provide proof of U.S. citizenship.
• Work an alternate, rotating schedule that includes nights, weekends, and holidays, and report to the duty station as scheduled regardless of weather conditions or base closure.
• Serve a one-year probationary period.

Responsibilities

• Answer emergency 911 calls and provide emergency services by dispatching appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive on scene.
• Determine the nature of emergencies and the required response based on local protocols; provide additional information to responding units.
• Monitor computerized fire alarm and other alarm systems, including Joint Capabilities Integration Development System (IDIDS) alarm systems.
• Maintain accurate status information for emergency response equipment and personnel.
• Operate the Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.
• Complete locally offered in-service training and meet continuing dispatch education requirements.

Benefits

• Federal employee benefits package available to eligible employees and their families.
• Permanent Change of Station (PCS) costs may be authorized if a move is determined to be in the Government's interest.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for candidates new to Federal service may be authorized.
• Prior non-federal work experience and certain military service may be credited toward annual leave accrual rate, if authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED