Public Safety (Security) Officer - Unarmed - Behavioral Health Charlotte FT Nights

Advocate Health and Hospitals Corporation•Charlotte, NC

About The Position

The Public Safety (Security) Officer provides security services at Atrium Health Behavioral Health: Charlotte, using a professional, fair, compassionate, and customer-service-oriented approach. The officer helps maintain a safe, welcoming, and therapeutic environment for patients, visitors, and teammates by conducting interior and exterior patrols, identifying safety and security risks, enforcing applicable rules, responding to incidents, and supporting emergency preparedness and response. The role includes responding to challenging or potentially violent situations, using verbal de-escalation and trained physical intervention when necessary, investigating incidents, preparing timely and accurate reports, and working closely with clinical teams, department leaders, law enforcement, and first responders. The officer also provides information and assistance to patients, visitors, and teammates, conducts liaison rounds, and delivers security awareness education. This is a full-time, benefits-eligible position with 40 hours per week, scheduled for 12-hour overnight shifts from 7 p.m. to 7 a.m. with rotating weekends. The position is sign-on bonus eligible based on eligibility. The listed pay range is $19.80–$32.80.

Requirements

High school graduate or GED.
Typically, one year of experience in security, a related public safety area, or customer service, including responding to emergencies and identifying and resolving issues that could risk patients, visitors, teammates, or property.
Obtain the Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety within two years of appointment; recertification is not required.
Hold a valid driver’s license issued by a Division of Motor Vehicle.
For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Obtain certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
Demonstrate above-average emotional intelligence and empathetic, compassionate responses to teammate, visitor, and patient incidents.
Commit to patient-centered safety practices and collaborative work with medical staff and external law enforcement, as appropriate.
Remain calm under pressure and contribute to a safe, welcoming, therapeutic environment; interact with peers with positive intent and develop solutions through collaboration.
Successfully pass a background investigation, drug screen, and post-offer pre-placement physical before employment.
Sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds and push or pull with 35 pounds of force.
Have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
Be able to handle personal stress and possible violence, walk all areas of facilities and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.
Wear protective clothing as necessary and operate the equipment needed to perform the job.

Nice To Haves

Knowledge of behavioral threat assessment.
Experience or knowledge in use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide security services with professionalism, fairness, compassion, and a customer-service approach.
Maintain a professional, approachable, service-oriented appearance and demeanor.
Remain alert, observant, and ethical; comply with and enforce safety and security rules and regulations.
Maintain department uniform and equipment in good repair.
Conduct interior and exterior patrols and inspections to identify vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct thorough contraband searches.
Provide information, directions, and physical assistance to team members, patients, and visitors.
Control traffic, monitor visitor conduct, and question unauthorized persons on the premises.
Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and team member incidents.
Serve as a primary de-escalation resource and use trained interventions, including a conducted electrical weapon or handcuffing, when necessary.
Plan for, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fires, and active threats.
Respond immediately to emergency and crisis situations and physically intervene, in accordance with training, when there is potential for injury.
Investigate incidents on Advocate Health property and complete timely, accurate reports.
Address and escalate complaints to the appropriate leader and provide supporting documentation.
Perform liaison rounds to build partnerships with departments and units.
Deliver security awareness education to team members.
Liaise with federal, state, and local law enforcement and first responder agencies.
Coordinate, brief, and monitor law enforcement prisoner patient guards to support policy compliance and prevent unsafe practices.
Maintain current department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraint application, conducted energy weapon use, and department-issued equipment and academy or annual training requirements.
Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicle assistance.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift and on-call pay, based on teammate circumstances.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Sign-on bonus eligibility, based on eligibility.