Public Safety (Security) Officer - Unarmed

Advocate Health•Milwaukee, WI

4d•$22 - $33•Onsite

About The Position

The Public Safety (Security) Officer provides professional, fair, and compassionate security services at Aurora Sinai Medical Center. The officer promotes confidence among patients, visitors, and team members through an approachable, service-oriented manner; remains alert and ethical; enforces safety and security rules; and maintains department uniforms and equipment. The role includes interior and exterior patrols, inspections for vulnerabilities and hazards, Interim Life Safety Measures audits, patient valuables management, contraband searches, traffic control, and monitoring visitor conduct. The officer assists patients, visitors, and team members with information and physical help, and questions unauthorized persons. The officer prevents, responds to, and investigates workplace violence and other incidents, responds to service calls involving combative or threatening people, and serves as a primary de-escalation resource. The position also plans for and responds to emergencies such as missing or abducted infants or children, fires, and active threats, including physical intervention in accordance with training when there is potential for injury. The officer investigates incidents on Advocate Aurora property, completes timely and accurate reports, and escalates complaints with supporting documentation. The role includes liaison rounds and security-awareness education, coordination with law enforcement and first responders, and oversight of law enforcement prisoner-patient guards. The officer may precept newly hired officers and must maintain department training standards, including radio communications, verbal de-escalation, stabilization, CPR, and critical-restraint application. This is a full-time position at Aurora Sinai Medical Center in Milwaukee, Wisconsin, with an afternoon schedule of 3 p.m.–11 p.m. and rotating weekends and holidays. The listed pay range is $21.85–$32.80 per hour. The work involves sitting, standing, walking, driving, occasional lifting up to 35 pounds, pushing or pulling with 35 pounds of force, variable outdoor temperatures, possible exposure to multiple workplace hazards, and the ability to defend oneself or others during physical confrontations. Protective clothing must be worn as necessary.

Requirements

High school graduate.
Typically requires one year of experience in security, related public safety, or customer service, including responding to emergent situations and identifying and resolving risks to patients, visitors, staff, or property.
Obtain Security Officer healthcare certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) within two years.
Hold a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ), required to carry a taser at work.
Hold a valid driver’s license issued by the Division of Motor Vehicles.
Demonstrated mature judgment and sound reasoning while maintaining a courteous and tactful demeanor, including when dealing with verbally aggressive people.
Demonstrated ability to quickly assess dangerous situations and take appropriate action.
Demonstrated verbal and written communication skills.
Ability to use a computer for documentation, including Microsoft Word, Excel, web navigation, and database entry.
Ability to work a flexible schedule, including off-shifts, weekends, and holidays as necessary.
Ability to meet and maintain department training standards in radio communications, verbal de-escalation, stabilization, CPR, and application of clinical restraints.
Ability to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
Ability to defend oneself and/or others during physical confrontations.

Responsibilities

Provide security services professionally, fairly, and compassionately, and enforce safety and security rules and regulations.
Maintain a professional, approachable, and service-oriented demeanor and keep department uniform and equipment in good repair.
Conduct interior and exterior patrols; inspect for vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct contraband searches.
Assist team members, patients, and visitors with information, directions, and physical help.
Control traffic, monitor visitor conduct, and question unauthorized persons.
Prevent, respond to, and investigate workplace violence; respond to calls involving combative or threatening patients or visitors and team member incidents; and provide de-escalation.
Plan for, practice, and respond to emergencies including missing or abducted infants or children, fires, and active threats; physically intervene in accordance with training when appropriate.
Investigate incidents on Advocate Aurora property and complete timely, accurate reports.
Address and escalate complaints to the appropriate leader and provide supporting documentation.
Conduct liaison rounds and provide security-awareness education to team members.
Coordinate with state and local law enforcement and first responder agencies; brief and monitor law enforcement prisoner-patient guards for policy compliance and safety.
May precept newly hired officers, provide feedback, and assist with maintaining officer competencies.
Maintain department training standards in radio communications, verbal de-escalation, stabilization, CPR, and application of critical restraints.

Benefits

Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Career development programs
Potential shift and on-call premium pay, incentive pay for select positions, and annual increases based on performance