Public Safety (Security) Officer - Unarmed

Advocate Health•Oshkosh, WI

6d•$22 - $33•Onsite

About The Position

The Public Safety (Security) Officer provides security services with a customer-service approach, emphasizing professionalism, fairness, and compassion. The officer helps maintain a safe and welcoming environment for patients, visitors, and teammates through patrols, emergency response, de-escalation, investigations, education, and coordination with internal departments and outside agencies. The position is full time at 0.8 FTE (64 hours bi-weekly), with a 32-hour-per-week schedule on the third shift, 11:00 p.m.–7:00 a.m. The listed pay range is $21.85–$32.80. The officer conducts interior and exterior patrols, identifies security and safety concerns, responds to workplace violence and other incidents, and intervenes physically when necessary in accordance with training. Responsibilities also include maintaining required training and equipment proficiency, completing incident reports, supporting emergency preparedness, and assisting with traffic, crowd, and parking needs. The role requires a high school diploma or GED and typically one year of experience in security, related public safety, or customer service involving emergency response and risk identification or resolution. A valid driver’s license is required. The healthcare security certification must be obtained within two years of appointment, and conducted energy weapon certification must be completed within 90 days of hire and maintained as required. Additional credential requirements vary by state. The position involves physical activity and exposure to potentially hazardous and emotionally charged situations.

Requirements

High school graduate or GED.
Typically one year of experience in security, related public safety, or customer service that includes responding to emergencies and identifying and resolving risks to patients, visitors, teammates, or property.
Valid driver’s license issued by the Division of Motor Vehicle.
Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
Become certified in conducted energy weapon use, such as TASER, within 90 days of hire and recertify periodically thereafter.
For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Demonstrate emotional intelligence and empathetic, compassionate responses to teammate, visitor, and patient incidents.
Work respectfully and collaboratively, support patient-centered safety, and collaborate with medical staff and external law enforcement as appropriate.
Remain calm under pressure and help maintain a safe, welcoming, and therapeutic environment.
Successfully pass a background investigation, drug screen, and pre-placement physical after offer and before employment.
Be able to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
Have 20/20 vision in both eyes or vision correctable to 20/20 with corrective lenses in both eyes.
Be physically fit to walk facility and grounds areas, restrain individuals who require restraint, and assist clinical teammates with lifting patients of all sizes.
Handle personal stress and possible violence and work around frequent aggressive behavior and emotionally charged situations.
Wear protective clothing as necessary when exposed to mechanical, electrical, chemical, explosive, or radiation hazards.
Operate all equipment necessary to perform the job.

Nice To Haves

Knowledge of behavioral threat assessment.
Experience or knowledge in use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide security services in accordance with policies, procedures, and training, using a professional, fair, compassionate, and customer-service-oriented approach.
Maintain an approachable and service-oriented demeanor; remain alert and ethical; follow and enforce safety and security rules; and maintain the department uniform and equipment.
Conduct interior and exterior patrols, inspect for vulnerabilities, hazards, and fire conditions, audit Interim Life Safety Measures, manage patient valuables, and conduct contraband searches.
Provide information, directions, and physical assistance to teammates, patients, and visitors; control traffic; monitor visitor conduct; and question unauthorized persons.
Prevent, respond to, and investigate workplace violence, including service calls involving combative or threatening patients or visitors and teammate incidents.
Lead de-escalation efforts and use force when necessary and authorized, including conducted electrical weapons and handcuffing.
Plan for, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
Respond immediately to emergencies and crises and physically intervene in accordance with training when injury is a potential risk.
Investigate incidents on Advocate Health property, complete timely and accurate reports, and address or escalate complaints with supporting documentation.
Perform liaison rounds, build partnerships with departments and units, and provide security-awareness education to teammates.
Coordinate with federal, state, and local law enforcement and first responder agencies; brief and monitor law-enforcement prisoner-patient guards to support policy compliance and safe practices.
Maintain department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapon use, and department-issued equipment and training requirements.
Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay may be available for shifts, on-call work, and other qualifying circumstances.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs and well-being programs.