Public Safety (Security) Officer - Unarmed

Advocate Health and Hospitals Corporation•Fond du Lac, WI

3d•Onsite

About The Position

Provides unarmed security services at the Fond du Lac Campus with a professional, approachable, customer-service-oriented manner. The officer supports a safe, welcoming, and therapeutic environment for patients, visitors, and team members by enforcing safety and security rules, conducting patrols, responding to incidents and emergencies, and coordinating with clinical teams and law enforcement. This is a full-time, 0.8 FTE position working third shift, 11:00 p.m. to 7:00 a.m., on a repeating schedule of Sunday, Monday, Friday, and Saturday nights, with Tuesday through Thursday off. The stated schedule totals 32 hours per week (64 hours bi-weekly). The officer performs interior and exterior patrols, identifies safety and security vulnerabilities, hazards, and fire conditions, and carries out duties such as Interim Life Safety Measures audits, patient valuables management, and contraband searches. The role includes de-escalation and, when necessary, use of force in accordance with training; investigating and documenting incidents; responding to workplace violence and other emergency situations; and supporting emergency preparedness and response. The officer also provides directions and assistance, conducts liaison rounds, delivers security awareness education, and coordinates with law enforcement and first responders. The role requires a high school diploma or GED, typically one year of relevant security, public safety, or customer-service experience, and the listed location-specific credentials where applicable. The Healthcare Security Officer Certification must be obtained within two years of appointment. Conducted energy weapon certification is required within 90 days of hire and periodically thereafter. The position involves walking, standing, sitting, and driving throughout the workday; lifting up to 35 pounds occasionally; and potential exposure to hazards, aggressive behavior, and emotionally charged situations.

Requirements

High school graduate or GED.
Typically one year of experience in security, a related public safety area, or customer service, including responding to emergent situations and identifying and resolving issues that may risk patients, visitors, teammates, or property.
Obtain the Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety within two years of appointment; recertification is not required.
Valid driver’s license issued by the Division of Motor Vehicle.
For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course.
For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
Above-average emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
Ability to function respectfully and kindly in a collaborative work environment and contribute to patient-centered safety practices.
Ability to collaborate with medical staff and external law enforcement as appropriate.
Ability to remain calm under pressure and help maintain a safe, welcoming, therapeutic environment.
Ability to interact with peers with positive intent and develop solutions through collaborative relationships.
Must successfully pass a background investigation, drug screen, and post-offer pre-placement physical.
Must sit, stand, walk, and drive throughout the workday; lift up to 35 pounds occasionally; and push or pull with 35 pounds of force.
Must have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
Must be physically fit to walk all areas of facilities and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.
Must be able to handle personal stress and possible violence and tolerate frequent exposure to aggressive behavior and emotionally charged situations.
Must wear protective clothing as necessary and operate equipment needed to perform the job.

Nice To Haves

Knowledge of behavioral threat assessment.
Knowledge of use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide security services with professionalism, fairness, compassion, and a customer-service approach.
Maintain a professional, approachable, and service-oriented appearance and demeanor; remain alert, observant, and ethical.
Comply with and enforce safety and security rules and regulations, and maintain department uniforms and equipment.
Conduct interior and exterior patrols and inspect for vulnerabilities, hazards, and fire conditions.
Audit Interim Life Safety Measures, manage patient valuables, and conduct thorough contraband searches.
Provide information, directions, and physical assistance to team members, patients, and visitors.
Control traffic, monitor visitor conduct, and question unauthorized persons.
Prevent, respond to, and investigate workplace violence and respond to calls involving combative or threatening patients or visitors and team member incidents.
Serve as a primary resource for de-escalation and use force when necessary and in accordance with training, including use of a conducted energy weapon and handcuffing.
Plan for, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fire, and active threats.
Respond immediately to emergencies and crisis situations and physically intervene in accordance with training when there is potential for injury.
Investigate incidents on Advocate Health property and complete timely, accurate reports.
Address and escalate complaints to the appropriate leader and provide supporting documentation.
Conduct liaison rounds to build partnerships with departments and units.
Deliver security awareness education to team members.
Liaise with federal, state, and local law enforcement and first responder agencies.
Coordinate, brief, and monitor law enforcement prisoner-patient guards to support policy compliance and prevent unsafe practices.
Maintain current department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment and requirements identified in the training academy and Annual Training Plan.
Assist with exterior traffic and crowd control, parking enforcement, valet parking assistance, and vehicular assistance.
Complete required background investigation, drug screen, and post-offer pre-placement physical.

Benefits

Comprehensive benefits and well-being programs.
Competitive compensation, with base pay determined by qualifications, skills, relevant experience, and/or training.
Premium pay such as shift and on-call pay, based on the teammate’s position.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Career development programs.