Public Safety (Security) Officer - Unarmed

Advocate Health•Fond du Lac, WI

6d•$22 - $33•Onsite

About The Position

The Public Safety (Security) Officer provides security services with a customer-service approach, emphasizing professionalism, fairness, compassion, and compliance with policies, procedures, and training. The officer helps maintain a safe, welcoming, and therapeutic environment for patients, visitors, and teammates through patrols, emergency response, incident investigation, de-escalation, and collaboration with clinical teams and law enforcement. This is a full-time, 0.8 FTE position working 32 hours per week (64 hours bi-weekly) on the third shift, 11:00 p.m. to 7:00 a.m. The posted pay range is $21.85–$32.80. The role is based at the Fond du Lac Campus Public Safety department. The officer responds to workplace violence and other service calls, investigates incidents on Advocate Health property, completes reports, assists with emergencies, and performs liaison and security-awareness duties. The position requires current department training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment. The officer must be able to patrol facility interiors, exteriors, and grounds, respond to potentially violent situations, and assist clinical teammates with lifting patients.

Requirements

High school graduate or GED.
Typically, one year of experience in security, a related public safety area, or customer service involving responses to emergent situations and identification and resolution of risks to patients, visitors, teammates, or property.
Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
Valid driver’s license issued by a Division of Motor Vehicle.
For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Certification in conducted energy weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
Above-average emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
Ability to work respectfully and kindly with teammates, contribute to a collaborative environment, and support patient-centered safety practices.
Ability to collaborate with medical staff and external law enforcement as appropriate.
Ability to remain calm under pressure and support a safe, welcoming, and therapeutic environment.
Ability to interact with peers with positive intent and develop solutions through collaborative relationships.
Successfully pass a background investigation, drug screen, and pre-placement physical after a conditional offer of employment.
Ability to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
Have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
Ability to operate all equipment necessary to perform the job, walk throughout facility areas and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.
Ability to handle personal stress and possible violence and work amid frequent aggressive behavior and emotionally charged situations.

Nice To Haves

Knowledge of behavioral threat assessment.
Knowledge of use-of-force review.
Awareness of crime through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide security services with professionalism, fairness, compassion, and a customer-service approach, following applicable policies, procedures, and training.
Maintain a professional, approachable, service-oriented demeanor; remain alert, observant, and ethical; enforce safety and security rules; and keep the department uniform and equipment in good repair.
Conduct interior and exterior patrols, inspections for vulnerabilities and hazards, fire-condition checks, Interim Life Safety Measures audits, patient valuables management, and contraband searches.
Provide information, directions, and physical assistance to teammates, patients, and visitors; control traffic; monitor visitor conduct; and question unauthorized persons.
Prevent, respond to, and investigate workplace violence, including service calls involving combative or threatening patients or visitors and teammate incidents.
Serve as a primary resource for de-escalation and use force when necessary, including conducted energy weapons and handcuffing.
Plan for, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fires, and active threats.
Respond immediately to emergency and crisis situations and physically intervene, in accordance with training, when there is potential for injury.
Investigate incidents on Advocate Health property, complete timely and accurate reports, address and escalate complaints to the appropriate leader, and provide supporting documentation.
Perform liaison rounds to build partnerships with departments and units and deliver security-awareness education to teammates.
Liaise with federal, state, and local law enforcement and first-responder agencies; coordinate, brief, and monitor law-enforcement prisoner-patient guards to support policy compliance and safe practices.
Maintain required department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapon use, and department-issued equipment.
Assist with exterior traffic and crowd control, parking enforcement, valet parking assistance, and vehicular assistance.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift and on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.