Public Safety (Security) Officer - Unarmed

Advocate Health • Milwaukee, WI

5d • $22 - $33 • Onsite

About The Position

The Public Safety (Security) Officer provides security services with a customer-service approach, emphasizing professionalism, fairness, compassion, and compliance with department policies, procedures, and training. The officer helps create a safe, welcoming, and therapeutic environment for patients, visitors, and team members through patrols, incident response, emergency preparedness, de-escalation, investigations, and collaboration with clinical teams and law enforcement.

This is a part-time role scheduled for 8 hours per week on the third shift, from 11 p.m. to 7 a.m. Rotating weekends and some holidays may apply. The position is based at Aurora Sinai Medical Center. The listed pay range is $21.85–$32.80 per hour. The role requires a high school diploma or GED and typically at least one year of relevant security, public safety, or customer-service experience. Required credentials vary by state and include applicable security coursework or licenses, as well as certification in conducted energy weapon use. The officer must obtain the IAHSS Healthcare Security Officer Certification within two years of appointment.

The position requires walking, standing, sitting, and driving throughout the workday; occasional lifting up to 35 pounds; and the ability to push or pull with 35 pounds of force. The officer must be physically fit and able to walk throughout facilities and grounds, assist clinical teammates with lifting patients, and restrain individuals when needed. Work may involve exposure to hazards, aggressive behavior, emotionally charged situations, personal stress, and possible violence. Protective clothing must be worn when necessary.

Advocate Health describes a comprehensive Total Rewards offering that may include paid time off; medical, dental, vision, life, and short- and long-term disability coverage; flexible spending accounts; adoption assistance and paid parental leave; employer-matched retirement plans; financial wellness programs; and educational assistance. Eligibility may depend on employment status or FTE.

Requirements

• High school graduate or GED.
• Typically at least one year of experience in security, related public safety, or customer service, including responding to emergent situations and identifying and resolving risks to patients, visitors, team members, or property.
• Obtain the Security Officer Healthcare Certification (CHSO) from the International Association for Healthcare Security and Safety (IAHSS) within two years of appointment; one-time certification, with no recertification required.
• Valid driver’s license issued by a Division of Motor Vehicle.
• For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice.
• Certification in conducted energy weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• Above-average emotional intelligence and the ability to respond empathetically and compassionately to incidents involving teammates, visitors, and patients.
• Ability to work respectfully and kindly with teammates and contribute to a supportive work environment.
• Commitment to patient-centered safety practices and collaborative work with medical staff and external law enforcement as appropriate.
• Ability to remain calm under pressure and support a safe, welcoming, therapeutic environment.
• Ability to interact positively with peers and develop solutions through collaboration.
• Successfully pass a background investigation, drug screen, and pre-placement physical after an offer of employment.
• Ability to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
• Visual acuity of 20/20 in both eyes, or correctable to 20/20 with corrective lenses in both eyes.
• Physical fitness to walk all areas of facilities and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.
• Ability to handle personal stress and possible violence.

Nice To Haves

• Knowledge of behavioral threat assessment.
• Knowledge of use-of-force review.
• Awareness of crime prevention through environmental design.
• Ability to present material and facilitate meetings.

Responsibilities

• Provide professional, fair, compassionate, customer-service-oriented security services in accordance with policies, procedures, and training.
• Maintain a professional and approachable demeanor; remain alert, observant, and ethical; enforce safety and security rules; and maintain department uniform and equipment.
• Conduct interior and exterior patrols, inspections, Interim Life Safety Measures audits, patient valuables management, and contraband searches.
• Provide information, directions, and physical assistance to team members, patients, and visitors; control traffic; monitor visitor conduct; and question unauthorized persons.
• Prevent, respond to, and investigate workplace violence, service calls, and incidents involving combative or threatening patients or visitors.
• De-escalate incidents and use force when necessary, including conducted energy weapons and handcuffing, in accordance with training.
• Plan for, prevent, practice, and respond to emergencies, including lost or abducted infants or children, fires, and active threats.
• Respond immediately to emergencies and crises and physically intervene, consistent with training, when there is potential for injury.
• Investigate incidents on Advocate Health property, complete timely and accurate reports, address and escalate complaints, and provide supporting documentation.
• Conduct liaison rounds and build partnerships with departments and units; provide security awareness education to team members.
• Coordinate with federal, state, and local law enforcement and first responder agencies; coordinate, brief, and monitor law enforcement prisoner-patient guards for policy compliance and safety.
• Maintain required training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment.
• Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.

Benefits

• Paid time off programs.
• Medical, dental, and vision benefits.
• Life insurance and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED