Public Safety (Security) Officer - Unarmed

Advocate Health • Milwaukee, WI

6d • $22 - $33

About The Position

The Public Safety (Security) Officer provides security services at Aurora Sinai Medical Center using a customer-service approach grounded in professionalism, fairness, and compassion. The officer maintains a professional and approachable presence, follows and enforces safety and security rules, and keeps department-issued uniform and equipment in good repair.

The position conducts interior and exterior patrols, identifies safety and security concerns, assists patients, visitors, and team members, manages traffic and visitor conduct, and responds to workplace violence, service calls, emergencies, and crises. The officer investigates incidents on Advocate Health property, prepares timely and accurate reports, escalates complaints, and partners with departments, law enforcement, and first responders. The role also includes de-escalation, emergency preparedness, security awareness education, and required ongoing training in communications, first aid, restraints, and department-issued equipment.

This is a full-time role scheduled for the third shift, 11 p.m. to 7 a.m., with rotating weekends and some holidays potentially required. The position requires physical activity throughout the workday, including walking, standing, driving, and occasionally lifting up to 35 pounds. The officer may encounter hazards, aggressive behavior, emotionally charged situations, stress, and potential violence.

Requirements

• High school graduate or GED.
• Typically one year of experience in security, related public safety, or customer service, including responding to emergent situations and identifying and resolving risks to patients, visitors, teammates, or property.
• Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
• Valid driver’s license issued by a Division of Motor Vehicle.
• For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certification in conducted energy weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• Emotional intelligence and the ability to respond empathetically and compassionately to teammate, visitor, and patient incidents.
• Ability to work respectfully and kindly with teammates, support patient-centered safety practices, and collaborate with medical staff and external law enforcement as appropriate.
• Ability to remain calm under pressure and contribute to a safe, welcoming, and therapeutic environment.
• Ability to interact with peers with positive intent and develop solutions through collaborative relationships.
• Successfully pass a background investigation, drug screen, and pre-placement physical after the offer and before employment.
• Ability to sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds; and push or pull with 35 pounds of force.
• Visual acuity of 20/20 in both eyes, or correctable to 20/20 with corrective lenses in both eyes.
• Ability to walk all facility and grounds areas, restrain individuals when necessary, and assist clinical teammates with lifting patients of all sizes.
• Ability to handle personal stress and possible violence.

Nice To Haves

• Knowledge of behavioral threat assessment.
• Knowledge of use-of-force review.
• Awareness of crime through environmental design.
• Ability to present material and facilitate meetings.

Responsibilities

• Provide security services with professionalism, fairness, compassion, and a customer-service approach.
• Maintain an alert, observant, ethical, professional, approachable, and service-oriented presence; comply with and enforce safety and security rules and maintain uniform and equipment.
• Conduct interior and exterior patrols, inspect for vulnerabilities, hazards, and fire conditions, audit Interim Life Safety Measures, manage patient valuables, and conduct contraband searches.
• Provide information, directions, and physical assistance to team members, patients, and visitors; control traffic, monitor visitor conduct, and question unauthorized persons.
• Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients, visitors, or team members.
• De-escalate situations and use force when necessary, including a conducted energy weapon or handcuffing.
• Plan for, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
• Respond immediately to emergencies and crises and physically intervene in accordance with training when there is potential for injury.
• Investigate incidents on Advocate Health property and complete timely, accurate reports; address and escalate complaints with supporting documentation.
• Perform liaison rounds, build partnerships with departments and units, and provide security awareness education to team members.
• Liaise with federal, state, and local law enforcement and first responders; coordinate, brief, and monitor law-enforcement prisoner patient guards for policy compliance and safety.
• Maintain required training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, department-issued equipment, and annual training requirements.
• Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicle assistance.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and the opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED