Public Safety (Security) Officer - Unarmed

Advocate Health•Milwaukee, WI

17h•$22 - $33

About The Position

The Public Safety (Security) Officer provides unarmed security services at Aurora St. Lukes Medical Center with a customer-service approach grounded in professionalism, fairness, and compassion. The role helps maintain a safe, welcoming, and therapeutic environment for patients, visitors, and teammates while complying with and enforcing safety and security rules. The position is full time, 40 hours per week, on a third-shift schedule from 2300 to 0700, with rotating weekends. The officer patrols interior and exterior areas, identifies safety and security concerns, assists people on site, manages traffic and crowds, responds to emergencies and workplace violence, and investigates incidents. The role uses verbal de-escalation and, when necessary, trained use-of-force methods. It also involves coordinating with clinical departments, law enforcement, and first responders; maintaining required certifications and training; and completing accurate incident reports. Candidates must have a high school diploma or GED, a valid driver’s license, and typically one year of relevant experience. A healthcare security certification must be obtained within two years of appointment. Additional state-specific credentials apply to teammates in Illinois or Wisconsin, and conducted energy weapon certification is required within 90 days of hire. The role involves regular movement throughout the workday, occasional lifting up to 35 pounds, and exposure to aggressive behavior, emotionally charged situations, and various workplace hazards.

Requirements

High school graduate or GED.
Typically one year of experience in security, a related public safety area, or customer service, including responding to emergencies and identifying and resolving potential risks to people or property.
Valid driver’s license issued by a Division of Motor Vehicle.
Obtain Security Officer Healthcare Certification (CHSO) from the International Association for Healthcare Security and Safety within two years of appointment; recertification is not required.
Obtain certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
For Illinois teammates: completion of the State of Illinois 20-hour Basic Security Officer course and an Illinois State Police Firearm Owners Identification Card (FOID).
For Wisconsin teammates: a Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Demonstrate emotional intelligence, empathy, and compassion when responding to teammate, visitor, and patient incidents.
Remain calm under pressure and support a safe, welcoming, therapeutic environment.
Collaborate with medical staff and external law enforcement as appropriate, interact positively with peers, and develop solutions through collaborative relationships.
Successfully pass a background investigation, drug screen, and pre-placement physical after the offer and before employment.
Sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds and push or pull with 35 pounds of force.
Have 20/20 vision in both eyes or vision correctable to 20/20 with corrective lenses in both eyes.
Be physically fit enough to walk all facility and grounds areas, restrain people when necessary, and assist clinical teammates with lifting patients of all sizes.
Be able to handle personal stress and possible violence and work around aggressive behavior and emotionally charged situations.

Nice To Haves

Knowledge of behavioral threat assessment.
Knowledge of use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide security services with professionalism, fairness, and compassion in accordance with policies, procedures, and training.
Maintain a professional, approachable, and service-oriented demeanor; remain alert, observant, and ethical; enforce safety rules and maintain department uniform and equipment.
Conduct interior and exterior patrols, inspect for vulnerabilities, hazards, and fire conditions, audit Interim Life Safety Measures, manage patient valuables, and conduct contraband searches.
Provide information, directions, and physical assistance to teammates, patients, and visitors; control traffic, monitor visitor conduct, and question unauthorized persons.
Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening patients or visitors and teammate incidents.
Use de-escalation as a primary response and apply trained use-of-force methods when necessary, including a conducted energy weapon and handcuffing.
Plan for, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
Respond immediately to emergencies and crises and physically intervene, in accordance with training, when situations may result in injury.
Investigate incidents on Advocate Health property, complete timely and accurate reports, and escalate complaints to appropriate leaders with supporting documentation.
Conduct liaison rounds, build partnerships with departments and units, and provide security-awareness education to teammates.
Liaise with federal, state, and local law enforcement and first responders; coordinate, brief, and monitor law-enforcement prisoner patient guards for policy compliance and safety.
Maintain current training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapon use, and department-issued equipment and training requirements.
Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift and on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual performance-based increases.
Career development programs.