Public Safety (Security) Officer - Unarmed - Behavioral Health Charlotte FT Nights

Advocate Health•Charlotte, NC

3d•$20 - $33

About The Position

The Public Safety (Security) Officer provides security services at Atrium Health Behavioral Health in Charlotte with a customer-service approach grounded in professionalism, fairness, and compassion. The officer maintains a professional and approachable presence, enforces safety and security rules, and conducts interior and exterior patrols to identify vulnerabilities, hazards, fire conditions, and contraband. The role also includes assisting patients, visitors, and team members; managing traffic and visitor conduct; and responding to workplace violence, service calls, emergencies, and crisis situations. The officer is a primary resource for de-escalation and may use force when necessary, including handcuffing and a conducted energy weapon. The role involves investigating incidents and preparing accurate reports, conducting liaison rounds and security awareness education, and coordinating with law enforcement and first responders. The officer maintains required training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment. This is a full-time position working 12-hour overnight shifts from 7 p.m. to 7 a.m., with rotating weekends. The position requires a high school diploma or GED and typically one year of relevant security, public safety, or customer service experience involving emergent situations and risk resolution. The officer must meet applicable certification and licensing requirements, pass pre-employment screening, and be able to perform the listed physical demands. The posted pay range is $19.80–$32.80 per hour. The position is sign-on bonus eligible based on eligibility.

Requirements

High school graduate or GED.
Typically one year of experience in security, a related public safety area, or customer service involving emergent situations and identification and resolution of risks to patients, visitors, teammates, or property.
Obtain the International Association for Healthcare Security and Safety Security Officer Healthcare Certification (CHSO) within two years of appointment; recertification is not required.
Valid driver’s license issued by a Division of Motor Vehicle.
Obtain certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
For Illinois teammates: complete the State of Illinois 20-hour Basic Security Officer course and hold a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: hold a Concealed Carry Weapon (CCW) license issued by the Department of Justice.
Demonstrate emotional intelligence, empathy, and compassion when responding to teammate, visitor, and patient incidents.
Remain calm under pressure and support a safe, welcoming, and therapeutic environment.
Work collaboratively with medical staff, peers, and external law enforcement as appropriate.
Successfully pass a background investigation, drug screen, and post-offer pre-placement physical.
Sit, stand, walk, and drive throughout the workday; occasionally lift up to 35 pounds and push or pull with 35 pounds of force.
Have 20/20 vision in both eyes, or vision correctable to 20/20 with corrective lenses in both eyes.
Be physically fit to walk facility and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.
Be able to handle personal stress and possible violence and work amid frequent aggressive behavior and emotionally charged situations.
Wear protective clothing as necessary when exposed to mechanical, electrical, chemical, explosive, or radiation hazards.
Operate all equipment necessary to perform the job.

Nice To Haves

Knowledge of behavioral threat assessment.
Use-of-force review experience or knowledge.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide security services using professionalism, fairness, compassion, and a customer-service approach.
Maintain a professional, approachable, alert, and ethical presence; enforce safety and security rules and maintain department uniform and equipment.
Conduct interior and exterior patrols, inspections, Interim Life Safety Measures audits, patient valuables management, and contraband searches.
Assist patients, visitors, and team members with information, directions, and physical help; control traffic and monitor visitor conduct and access.
Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening individuals and team member incidents.
Serve as a primary resource for de-escalation and use force when necessary, including conducted energy weapons and handcuffing.
Plan for, prevent, practice, and respond to emergencies such as missing or abducted infants or children, fires, and active threats.
Respond immediately to emergencies and physically intervene, consistent with training, when there is potential for injury.
Investigate incidents on Advocate Health property, complete timely and accurate reports, and escalate complaints with supporting documentation.
Conduct liaison rounds, build partnerships with departments and units, and provide security awareness education to team members.
Coordinate with federal, state, and local law enforcement and first responders; brief and monitor law enforcement prisoner-patient guards for policy compliance and safety.
Maintain required training in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapons, and department-issued equipment.
Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Potential sign-on bonus, based on eligibility.
Premium pay, such as shift and on-call pay, based on the teammate’s job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.