Public Assistance Case Manager

Union County Ohio • Marysville, OH

4d

About The Position

The Public Assistance Case Manager supports individuals and families in Union County by determining eligibility for public assistance and self-sufficiency programs and helping clients address barriers to employment. The position interviews applicants and clients, processes case issues, provides referrals, and coordinates with employers, service providers, and public and private sector organizations. It also represents the agency in interactions with visitors and callers and maintains applicable licensures, certifications, and continuing education.

Requirements

• Preferred associate degree or above in human services, behavioral or social science, education, or a related field; or education or experience in interviewing techniques, business math, case preparation techniques, business writing, customer service techniques, and computer technology; or a high school diploma or equivalent plus work experience meeting the position's minimum essential functions.
• Good verbal and written communication skills.
• Regular and predictable attendance.
• Positive and professional representation of the agency and appropriate internal and external customer service.

Nice To Haves

• Associate degree or above in human services, behavioral or social science, education, or a related field.

Responsibilities

• Interpret and apply policy.
• Interview public assistance applicants to determine initial and ongoing eligibility for programs and services such as food assistance, cash assistance, Medicaid, and child care assistance.
• Greet guests and represent the agency when receiving incoming phone calls and lobby visitors.
• Process and investigate public assistance overpayments and under-issuances.
• Attend hearings and meetings regarding public assistance case issues and employment issues.
• Conduct initial interviews and assessments for workforce development programs and work to resolve barriers to employment.
• Contact employers to solicit employment opportunities.
• Determine eligibility for emergency assistance and self-sufficiency programs, including PRC services; interview applicants, collect verifications, document client needs, discuss alternatives, help locate goods and services, contact service providers, and initiate referrals.
• Contact public and private sector agencies or businesses to establish work experience sites and working relationships supporting employment and workforce development activities.
• Track clients enrolled in education or training programs and assist ongoing clients with job search and retention activities.
• Maintain required licensures, certifications, and continuing education requirements, if any.
• Demonstrate regular and predictable attendance and provide positive, professional representation and appropriate internal and external customer service.

Benefits

• Flexible work schedules available after probation.
• 11 paid holidays each year.
• Sick leave accrual beginning on day one, totaling about three weeks per year.
• Health and wellness, dental, and vision insurance programs, with a large percentage paid by Union County.
• OPERS retirement benefit, with 10% paid by the employee and 14% paid by Union County.
• Life insurance provided free of charge for employees and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED