Case Management Specialist - Tribal Assistance - Juneau
About The Position
The Case Management Specialist provides case management services, coaching, mentorship, and guidance to General Assistance (GA) and Temporary Assistance to Needy Families (TANF) clients. Using a wrap-around service approach, the specialist conducts needs interviews, assists with applications and eligibility documentation, develops strengths-based Case Plans, and monitors progress toward economic independence and self-sufficiency under the PL 102-477 plan and applicable program regulations. The position serves as a primary contact for participants and coordinates with agencies, employers, service providers, and internal departments. It supports participants with financial wellness, employment responsibilities, housing goals, and barriers to self-sufficiency while maintaining confidentiality and accurate case records. The work is primarily performed in a professional office setting; travel by small aircraft or ferry may be required.
Requirements
- Associate degree; alternatively, a high school diploma and two years of experience in social services, employment services, or a closely related position.
- Two years of experience in social work or a closely related position.
- Must be at least 21 years old and have a valid driver's license.
- Extensive knowledge of local, State, and Federal service agencies and resources.
- Ability to read and interpret procedures and make conclusions and decisions.
- Mastery of basic office procedures and practices.
- Excellent computer skills, including all Microsoft Office Suite programs.
- Knowledge of interviewing techniques and Motivational Interviewing.
- Excellent writing skills.
- Ability to evaluate and recommend changes to a participant’s reentry plan.
- Excellent case management, customer service, and interpersonal communication skills.
- Excellent prioritization and time-management skills.
- Ability to practice tact, courtesy, and discretion.
- Knowledge of current approaches to recovery and community reentry for people who have been incarcerated.
- Experience working with Native American/Alaska Native clientele and sensitivity to the cultural diversity and needs of this population.
Nice To Haves
- Bachelor of Arts degree in Social Services or a related field.
- Licensed Bachelor Social Worker (LBSW), licensed by the State of Alaska.
- Accredited Case Manager credential.
- CPR, First Aid, and NARCAN training, or willingness to become certified soon after hire.
Responsibilities
- Serve as the primary contact for General Assistance and TANF participants.
- Work with participants to identify strengths and develop Case Plans.
- Provide confidential case management, including referrals, follow-up with service providers, home visits, and attending appointments as an advocate when needed.
- Read, understand, and explain State, Federal, and Tribal policies related to GA and TANF participant services.
- Support returning participants in identifying strengths, existing supports, and community resources.
- Help participants address financial wellness and create financial plans.
- Interview participants, assess their needs, make recommendations, and provide referrals.
- Explain available program options, services, and program requirements.
- Protect participant privacy and confidentiality, and notify a supervisor of conflicts of interest.
- Assist participants with paperwork and follow-up, including acquiring documents through releases of information.
- Document all participant and service-provider contacts daily in the designated database.
- Help participants set goals, identify barriers to self-sufficiency, and pursue permanent housing.
- Process participant paperwork promptly to support program goals.
- Work with employers to help ensure participants meet employment responsibilities.
- Meet program deadlines and timeframes.
- Conduct self-audits of participant files, correct reporting or data-entry errors, and make adjustments as needed.
- Investigate complaints, verify information, identify discrepancies, and seek clarification.
- Coordinate with housing, employment, local employers, service providers, and internal departments to provide holistic wrap-around services.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
