Case Management Specialist - Tribal Assistance - Juneau

Tlingit & Haida•Juneau, AK

About The Position

The Case Management Specialist provides case management services, coaching, mentorship, and guidance to General Assistance (GA) and Temporary Assistance to Needy Families (TANF) clients. Using a wrap-around service approach, the role provides professional-level casework to help participants overcome barriers to economic independence and achieve self-sufficiency in accordance with the PL 102-477 plan and program regulations. This includes assessing needs, supporting program applications and eligibility documentation, developing strengths-based case plans, and regularly monitoring participant progress.

Requirements

Associate degree, or a high school diploma with two years of experience in social services, employment services, or a closely related position.
Two years of experience working in the social work field or a closely related position.
Must be at least 21 years of age and have a valid driver’s license.
Extensive knowledge of local, State, and Federal service agencies and resources.
Ability to read and interpret procedures and make conclusions and decisions.
Mastery of basic office procedures and practices.
Excellent computer skills, including Microsoft Office Suite programs.
Knowledge of interviewing techniques and Motivational Interviewing.
Excellent writing, case management, customer service, and interpersonal communication skills.
Strong prioritization and time-management abilities.
Ability to practice tact, courtesy, and discretion.
Knowledge of current approaches to recovery and community reentry for people who have been incarcerated.
Experience working with Native American/Alaska Native clientele and sensitivity to the cultural diversity and needs of this population.

Nice To Haves

Bachelor of Arts degree in Social Services or a related field.
Licensed Bachelor Social Worker (LBSW), licensed by the State of Alaska.
Accredited Case Manager credential.
CPR, First Aid, and NARCAN training, or willingness to become certified soon after hire.

Responsibilities

Serve as the primary contact for addressing the needs of GA and TANF participants.
Work with participants to identify strengths and develop case plans.
Provide confidential case management, including initiating referrals, following up with service providers, conducting home visits, and attending appointments with participants as an advocate when needed.
Read, understand, and explain State, Federal, and Tribal policies related to GA and TANF participant services.
Engage returning participants in identifying their strengths, existing supports, and community resources.
Work with each participant on financial wellness and develop a financial plan.
Interview participants, determine their needs, make recommendations, and provide referrals.
Explain available program options and services and the requirements of each program.
Protect participants’ privacy and confidentiality, and notify a supervisor of any conflict of interest.
Help clients complete paperwork, follow up, and obtain required documents through releases of information.
Record daily contact with participants and service providers in the designated database.
Help participants set goals, identify barriers to self-sufficiency, and work toward obtaining permanent housing.
Process participant paperwork promptly to support program goals.
Work with employers to ensure participants meet their employment responsibilities.
Meet deadlines and timeframes required by program rules.
Conduct self-audits of participant files, correct reporting or data-entry errors, and make adjustments as needed.
Investigate complaints, verify their validity, detect discrepancies, and seek clarification or data verification.
Coordinate with housing, employment, local employers, other service providers, and internal service providers and departments to deliver holistic wrap-around services.
Perform other duties as assigned.