Case Management Specialist

THE SALVATION ARMY•Raleigh, NC

1d•Onsite

About The Position

The Case Management Specialist interviews, accepts, and provides comprehensive, long-term, structured case management to an assigned caseload of clients participating in the Project FIGHT anti-human trafficking program. The specialist considers each client's individual history when determining effective program plans, establishes goals, evaluates progress through mentoring sessions, and advocates for services that help clients function in their environments. The position also participates in public awareness and outreach, supports the continued development of Trafficking Victim Response Protocols, and ensures compliance with funding requirements. The role involves developing and explaining individualized goals for eligible clients, counseling clients on modifying or stopping negative behaviors, and coordinating additional counseling resources when needed. The specialist meets with clients regularly to review progress and personal development and maintains accurate, current records. The position contributes to local anti-trafficking collaborations, may lead the Triangle Rapid Response Team, may participate in other area response teams, and coordinates assistance with community agencies. Work is generally performed while seated in a day shelter environment, with occasional walking, standing, and lifting or carrying light objects under 25 pounds. The role includes driving to off-site meetings and home visits. Work environments may involve physical health risks, unsanitary conditions, weather changes, noise, dust, and dirt.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and three years of progressively responsible experience; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Valid State Driver’s License.
Ability to meet attendance requirements.
Ability to read, write, and communicate effectively in English, orally and in writing.
Ability to think clearly and quickly while managing a client caseload.
Ability to manage multiple cases effectively and efficiently without becoming frustrated or disorganized.

Responsibilities

Interview and accept eligible clients and provide comprehensive, long-term case management to an assigned caseload in the Project FIGHT anti-human trafficking program.
Assess clients' histories and individual circumstances to determine effective program plans.
Establish and explain individualized, comprehensive program goals, generally extending three months or more.
Counsel clients on ways to modify or stop negative behaviors while participating in the program.
Refer clients to additional counseling resources when needed and coordinate with external case management professionals.
Meet regularly with clients to discuss and evaluate their progress, feelings, impressions, changes, and personal growth.
Prepare accurate and up-to-date records documenting client progress.
Advocate for clients and coordinate assistance through other agencies.
Build and maintain professional working relationships with community agencies.
Participate in local anti-trafficking collaborations and public awareness and outreach.
Guide the continued development of Trafficking Victim Response Protocols.
May lead the Triangle Rapid Response Team and participate in other area Rapid Response Teams.
Ensure ongoing compliance with funding requirements.