Case Management Specialist (9008)

The Salvation Army•Knoxville, TN

About The Position

The Case Management Specialist interviews, accepts, and provides comprehensive, long-term, structured, complex case management services to an assigned caseload of clients participating in an established life management program. The specialist considers each client’s history to determine effective program plans, develops comprehensive plans and goals, and evaluates progress through mentoring and counseling sessions with clients and/or staff. The role advocates for clients to obtain services that help them functionally cope with their environment and ensures ongoing compliance with funding requirements.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Three years of progressively responsible experience providing direct case management social services, including assessing clients’ needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources; or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Knowledge of social service case management principles and practices.
Knowledge of community social service resources and agencies.
Knowledge of effective communication and motivation practices.
Commitment to using a computerized Client Data Management System and emphasizing outcome measurement.
Ability to develop program plans and goals based on client needs.
Ability to assess and evaluate service levels and client progress toward program goals.
Ability to interview clients and obtain pertinent information.
Ability to prepare and maintain accurate and complete case notes and client records.
Ability to plan, organize, and prioritize work to meet quality standards and deadlines.
Valid state driver’s license.

Responsibilities

Interview and accept clients into the program and provide case management services to an assigned caseload.
Understand clients’ histories and develop comprehensive program plans and goals based on their needs.
Evaluate client progress toward program goals through mentoring and counseling sessions with clients and/or staff.
Advocate for clients to acquire services that help them functionally cope with their environment.
Assess and evaluate services to ensure favorable evaluations and compliance with or achievement of funding requirements.
Interview clients and obtain pertinent information.
Prepare and maintain accurate and complete case notes and client records.
Plan, organize, and prioritize work to meet quality standards and deadlines.
Use the computerized Client Data Management System and emphasize outcome measurement.