Case Management Specialist

THE SALVATION ARMY•Knoxville, TN

4d•Onsite

About The Position

The Case Management Specialist interviews, accepts, and provides comprehensive, long-term, structured, complex case management services for an assigned caseload of clients participating in an established life management program. The specialist considers each client’s history to determine effective program plans, develops comprehensive program plans and goals, and evaluates progress through mentoring and counseling sessions with clients and/or staff. The role also advocates for clients to help them obtain services that enable them to cope with their environment and ensures ongoing compliance with funding requirements.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Three years of progressively responsible experience providing direct case management social services, including assessing client needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources; or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid state driver’s license.
Knowledge of social service case management principles and practices.
Knowledge of community social service resources and agencies.
Knowledge of effective communication and motivation practices.
Commitment to using a computerized Client Data Management System and emphasizing outcome measurement.
Ability to develop program plans and goals based on client needs.
Ability to assess and evaluate service levels and ensure favorable evaluations that meet or exceed funding requirements.
Ability to evaluate client progress toward program goals.
Ability to interview clients and obtain pertinent information.
Ability to plan, organize, and prioritize work to meet quality standards and deadlines.

Responsibilities

Interview and accept clients for an assigned caseload in an established life management program.
Provide comprehensive, long-term, structured case management services.
Develop program plans and goals based on clients’ needs and histories.
Evaluate clients’ progress toward program goals through mentoring and counseling sessions with clients and/or staff.
Advocate for clients to obtain services that help them cope with their environment.
Ensure compliance with funding requirements.
Assess and evaluate services to meet or exceed funding requirements.
Prepare and maintain accurate and complete case notes and client records.
Plan, organize, and prioritize work to meet quality standards and deadlines.