Case Management Specialist

THE SALVATION ARMY•San Antonio, TX

2d•Onsite

About The Position

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability to communicate clearly and effectively both orally and in writing.
Ability to think clearly and quickly in order to maintain control of client caseload.
Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
Valid State Drivers License

Responsibilities

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the clients social security card numbers.
Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).