Case Management Specialist

BAKERRIPLEY • Baytown, TX

1d • Onsite

About The Position

The Case Management Specialist provides intensive, ongoing support to jobseekers and training participants to help them progress through education, training, and employment pathways. Working closely with the Professional Career Advisor and Education and Training Specialist, the Specialist monitors customer outcomes, identifies barriers, and coordinates wrap-around services to promote retention and long-term success.

The role includes maintaining detailed and timely documentation, conducting monthly contact sessions, verifying post-exit outcomes, and connecting customers with appropriate Workforce Solutions staff or community partners. Through consistent follow-up, strong communication, and a customer-centered approach, the Specialist supports customers’ career advancement and program completion.

Requirements

• 2–4 years of experience in case management, workforce development, social services, or a related field.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience in case management, workforce development, social services, or a related field is preferred.

Responsibilities

• Enter information in appropriate management information systems accurately and promptly, with adequate detail regarding customer outcomes.
• Conduct monthly contact sessions to identify additional support or wrap-around service needs and direct customers to appropriate Workforce Solutions staff or community resources.
• Track customers’ progress on education, training, or career plans and identify barriers that may affect completion or employment outcomes.
• Ensure documentation meets WIOA and Workforce Solutions standards, including case notes, service entries, outcome updates, and eligibility verification.
• Work with Career Advisors, Education & Training Specialists, support service teams, and community agencies to coordinate customer support and share relevant updates.
• Verify post-exit outcomes and connect customers with appropriate Workforce Solutions staff or community partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level