Case Management Specialist (9073)

THE SALVATION ARMY•Valdosta, GA

About The Position

The Case Management Specialist interviews, accepts, and provides comprehensive, structured case management services to an assigned caseload of clients in life management programs, including domestic violence outreach, Pathway of Hope, and Prevention services. The specialist considers each client’s history and circumstances to determine effective program plans, develops and evaluates goals, provides mentoring and counseling, and advocates for services that help clients cope with their environment. The position also supports funding compliance and researches and obtains funding for the Pathway of Hope program. The role assesses applicants for eligibility, establishes individualized goals, connects clients with financial, housing, counseling, and other supports, and monitors their progress. It coordinates classes and group discussions, maintains case records and HMIS information, prepares statistical reports and case presentations, and collaborates with community agencies and funding bodies. The specialist also supports clients transitioning into housing and exiting the program.

Requirements

Bachelor’s degree from an accredited college or university in social work, behavioral science, or a related field.
Three years of progressively responsible experience providing direct case management or social services, including assessing client needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources.
Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid state driver’s license.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English.

Responsibilities

Interview applicants, determine eligibility for program enrollment, conduct needs assessments, collect pertinent information, and refer unsuitable applicants to other agencies.
Develop individualized, comprehensive program goals for eligible clients based on their circumstances and explain the goals in an understandable manner.
Counsel clients on modifying or stopping negative behaviors and refer them to additional counseling resources when needed.
Coordinate with external case management professionals to address clients’ holistic needs.
Assist clients in obtaining and maintaining income, benefits, economic supports, and professional resources that enhance psychosocial well-being.
Meet with clients to discuss and evaluate progress, feelings, changes, and personal development; maintain accurate, current records and enforce program guidelines.
Facilitate individual and group discussions, redirect negativity, promote self-awareness, and encourage client progress.
Plan, coordinate, and facilitate life management classes, including arranging speakers and workshop presenters.
Monitor program requirements for continued funding, ensure outcomes meet funding requirements, and adjust case management processes as necessary.
Analyze statistics and case outcomes, assess recidivism, and recommend and implement program guideline changes to reduce repetitive service requests.
Help clients locate and secure affordable housing, support their transition, conduct home visits when appropriate, and address furnishing and repair needs.
Refer clients to Corps programs or other agencies in accordance with their needs and program plans.
Prepare and communicate discharge plans for clients exiting the program.
Maintain case records and logs, enter information into the Homeless Management Information System (HMIS), and prepare accurate statistical records and monthly reports.
Attend community meetings to educate other agencies about the program, make referrals, and maintain awareness of client progress.
Prepare case presentations for the supervisor and present cases to coalitions, funding bodies, or case conferences as directed.