Case Management Specialist

THE SALVATION ARMY•Valdosta, GA

3d•Onsite

About The Position

The Case Management Specialist interviews, enrolls, and provides comprehensive, structured case management to clients in life management programs, including domestic violence outreach, Pathway of Hope, and Prevention services. The specialist assesses each client’s circumstances and needs, develops individualized program goals, counsels and mentors clients, advocates for access to services, and evaluates client progress. The role also supports clients in obtaining income, benefits, housing, counseling, and other resources, and coordinates with external professionals and community agencies. The specialist maintains accurate client records and HMIS entries, prepares statistical reports and case presentations, monitors program outcomes and funding requirements, and helps maintain or obtain funding for Pathway of Hope. The position is based at the Valdosta Corps in Valdosta, Georgia, with minimal travel.

Requirements

Bachelor’s degree from an accredited college or university in social work, behavioral science, or a related field.
Three years of progressively responsible experience providing direct case management or social services, including assessing client needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources.
Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid state driver’s license.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English.

Responsibilities

Interview applicants, assess needs, determine eligibility for program enrollment, gather pertinent information, and refer applicants elsewhere when the program is not appropriate.
Develop individualized, comprehensive program goals for eligible clients and explain those goals clearly.
Counsel and mentor clients on modifying or stopping negative behaviors, and refer them to additional counseling resources when needed.
Coordinate with external case management professionals to address clients’ holistic needs.
Help clients obtain and maintain income, benefits, economic supports, and professional resources that enhance psychosocial well-being.
Meet regularly with clients to evaluate progress, feelings, changes, and personal development; document these meetings and enforce program guidelines.
Facilitate individual and group discussions, redirect negativity, promote self-awareness, and encourage client progress.
Plan, coordinate, or facilitate life management classes and arrange speakers or workshop presenters as needed.
Monitor program requirements and measurable outcomes related to funding, and adjust case management processes as needed.
Analyze statistics and case outcomes, monitor recidivism, and recommend or implement changes to reduce repetitive requests for service.
Assist clients in locating and securing affordable housing, support their transition, conduct home visits when appropriate, and help address furnishing, maintenance, or repair needs.
Refer clients to appropriate Corps programs or other agencies in accordance with their needs and program plans.
Prepare and communicate discharge plans for clients exiting the program.
Maintain accurate and complete case records and logs, and enter relevant information into the Homeless Management Information System (HMIS).
Attend community meetings to explain the program, make referrals, and maintain awareness of client progress.
Prepare and maintain service statistics and monthly statistical reports.
Prepare case presentations for the supervisor and present cases to coalitions, funding bodies, or case conferences as directed.
Maintain awareness of funding requirements and research and obtain funding for the Pathway of Hope program.