Case Management Specialist

International Rescue Committee•Seattle, WA

1d•Hybrid

About The Position

The International Rescue Committee (IRC) is hiring a Case Management Specialist to provide direct support to vulnerable populations through the PRIME contract in Washington State. PRIME delivers community-based, culturally responsive, and linguistically appropriate services that help refugees build skills, connect with services and resources, promote health and well-being, and work toward successful integration, mobility, and long-term self-sufficiency. The specialist supports participants including single-headed households, survivors of domestic and gender-based violence, older refugees, and youth. The role includes conducting assessments, creating and updating individualized service plans, coordinating referrals, assisting with resource navigation and benefits applications, documenting services and outcomes, and helping plan and conduct workshops. The specialist works with clients and colleagues to provide timely, effective services that promote autonomy, empowerment, and stability. This position is represented by the OPEIU union and is subject to a collective bargaining agreement. It reports to the Resettlement Manager and has no supervisory responsibilities. The work environment is hybrid, combining office, remote, and field work, with at least two days in the office. Occasional evening or weekend work may be required. The pay rate is $28–$29.50 per hour.

Requirements

Undergraduate degree emphasizing Social Work or an equivalent field of study; equivalent experience may be substituted.
One to two years of relevant work experience, with a significant portion in social services, humanitarian relief, public service, or another not-for-profit environment.
Strong organizational skills and demonstrated ability to manage multiple priorities, make critical decisions, and deliver results in a fast-paced environment with tight deadlines.
Demonstrated ability to achieve goals and communicate effectively in a multicultural environment.
Strong oral and written communication skills.
Fluency in spoken and written English.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Commitment to diversity, equity, and inclusion principles and an inclusive work environment.
Valid driver’s license, reliable vehicle with current insurance, and ability to travel regularly throughout the service delivery area.

Nice To Haves

Ability to speak another language predominant among the local client base.

Responsibilities

Conduct comprehensive assessments using the approved PRIME assessment tool to identify participants’ strengths, barriers, needs, and goals.
Develop and maintain individualized, participant-centered service plans with clear objectives and timelines.
Monitor participant progress, update service plans as needed, and ensure appropriate case closure.
Coordinate referrals to internal and external service providers, follow up on service delivery, and ensure participant needs are being met.
Maintain at least monthly contact with participants to review progress, address emerging needs, and adjust service plans as appropriate.
Track and report participant outcomes in accordance with program requirements, counting each active participant once per quarter and excluding outcomes resulting solely from in-house services.
Help participants access essential resources and benefits, including cash assistance, food benefits, medical coverage, and other support services.
Connect participants with community resources and partner agencies, and guide them in navigating online systems.
Document participant interactions accurately in the designated data management system, including service date, staff member, and services provided.
Work with the Senior Case Management Specialist and Integration Coordinator to plan and implement workshops on contractor-approved topics.
Help create flyers, outreach materials, and workshop materials.
Attend workshops to conduct intakes, determine client eligibility, facilitate workshops if needed, and collect required client documentation.
Stay current on internal policies, procedures, and program protocols.
Participate in team meetings, training, and case conferences, and attend PRIME-required training.
Maintain accurate documentation of all client services.
Perform other duties as assigned.

Benefits

10 paid sick leave days
10 U.S. holidays
20–25 paid time off days, based on role and tenure
Medical insurance starting at $163 per month
Dental insurance starting at $6.50 per month
Vision insurance starting at $5 per month
Flexible spending accounts for healthcare, dependent care, and commuter expenses
403(b) retirement savings plan with employer match and immediate vesting
Non-elective employer retirement contribution based on age and years of service, with three-year vesting
Disability insurance
Life insurance
Employee Assistance Program offering confidential counseling and support services for employees and their families