Case Management Specialist

THE SALVATION ARMY•Shreveport, LA

1d•$16 - $0•Onsite

About The Position

The Case Management Specialist interviews, accepts, and provides comprehensive, long-term, structured case management services to an assigned caseload of clients participating in established life management programs. Programs may include the Veteran’s Program, Rapid Re-Housing, Corps Salvage and Rehabilitation Center, Transitional Living Program, Pathway of Hope, and Domestic Violence Shelter. The role includes assessing client needs, setting individualized program goals, providing counseling and referrals, maintaining case records, and coordinating with external professionals and resources to support clients’ holistic needs and self-sufficiency. The position is based at the ALM-Shreveport LA Corps in Shreveport, Louisiana. It is regular full-time work, with minimal travel and an unspecified shift. Duties are generally performed seated in a normal office environment, with occasional walking, standing, lifting, or carrying light objects. The role also requires driving a vehicle and transporting clients.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Three years of progressively responsible experience providing direct case management social services, including assessing clients’ needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources; or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid state driver’s license.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English.
Ability to communicate clearly and effectively orally and in writing.
Ability to think clearly and quickly to maintain control of a client caseload.
Ability to manage multiple cases effectively and efficiently without becoming frustrated or disorganized.

Responsibilities

Interview applicants and determine eligibility for Pathway of Hope enrollment under established guidelines and requirements.
Conduct needs assessments, gather pertinent information, establish program goals for eligible clients, and refer applicants to other agencies when the program is not appropriate.
Develop individualized, comprehensive long-term program goals—three months or more—based on factors such as personality, decision-making abilities, mental capabilities, addiction history, and family involvement.
Explain goals to clients in an understandable manner and counsel them on modifying or stopping negative behaviors while in the program.
Prepare and maintain accurate, complete case records and logs for assigned Pathway of Hope clients.
Enter pertinent information into the established Homeless Management Information System (HMIS).
Refer clients to additional counseling resources when needed.
Monitor progress with external case management professionals and work as a team to address clients’ holistic needs.
Plan, announce, and lead meetings with shelter residents as needed to correct procedural problems.
Assist clients directly in obtaining and maintaining self-sustaining income, benefits, other economic supports, and professional resources that enhance psychosocial well-being.