Case Management Specialist (9073)

The Salvation Army•Valdosta, GA

About The Position

This position interviews, accepts, and provides comprehensive, structured case management services to an assigned caseload of clients participating in established life management programs, including domestic violence outreach, Pathway of Hope, and Prevention services. The specialist considers each client’s history to determine effective program plans, develops comprehensive goals, evaluates progress through mentoring and counseling, and advocates for services that help clients cope with their environments. The role ensures compliance with funding requirements and researches and obtains funding for the Pathway of Hope program. The specialist assesses eligibility and needs, develops individualized goals and plans, counsels clients, coordinates services and resources, and monitors progress. The role also supports clients with income, benefits, housing, and psychosocial resources; facilitates individual and group discussions and life-management classes; maintains case records and HMIS information; tracks outcomes and statistics; and prepares reports and case presentations. The specialist participates in community meetings and coordinates with external professionals, agencies, funding bodies, and coalitions.

Requirements

Bachelor’s degree from an accredited college or university in social work, behavioral science, or a related field.
Three years of progressively responsible experience providing direct case management or social services, including assessing client needs and developing comprehensive, long-term recovery plans using a wide variety of resources.
Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Valid state driver’s license.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English.

Responsibilities

Interview applicants, determine program eligibility, conduct needs assessments, collect pertinent information, and refer applicants elsewhere when the program is not appropriate.
Develop comprehensive, individualized program goals for eligible clients based on their circumstances and abilities, explain goals clearly, and counsel clients on modifying or stopping negative behaviors.
Refer clients to additional counseling resources when needed and coordinate with external case-management professionals to address holistic needs.
Help clients obtain and maintain income, benefits, economic supports, and professional resources that support their psychosocial well-being.
Meet regularly with clients to review progress and personal development, document sessions, and enforce program rules and disciplinary actions for infractions.
Facilitate individual and group discussions, redirect negativity, promote self-awareness, and encourage clients’ progress and motivation.
Plan, coordinate, or facilitate life-management classes and arrange speakers and workshop presenters as needed.
Monitor program and funding requirements, ensure measurable outcomes align with requirements, and adjust case-management processes as necessary.
Analyze statistical information and case outcomes, identify recurring recidivism, and recommend or implement program guideline changes to reduce repetitive service requests.
Help clients locate and secure affordable housing, support transitions into housing, conduct home visits when appropriate, ensure living quarters are furnished and maintained, and arrange needed repairs.
Refer clients to appropriate Corps programs or other agencies based on their needs and program plans, and prepare discharge plans for clients leaving the program.
Prepare and maintain accurate case records and logs, and enter pertinent information into the Homeless Management Information System (HMIS).
Attend community meetings with other agencies to explain the program, make referrals, and remain informed about client progress.
Maintain statistical records of services and prepare accurate monthly statistical reports.
Prepare case presentations for the supervisor and present cases to coalitions, funding bodies, or case conferences as directed.