Case Aide - Public Health

Isanti County • Cambridge, MN

5d • Onsite

About The Position

The Case Aide performs paraprofessional health and human services work, including helping coordinate case operations and assessments; collecting and entering case information; overseeing a caseload; maintaining and storing records; and completing required reports. The role also determines client eligibility, reviews case records, explains programs and application procedures, assists with applications, interviews clients, makes referrals, and responds to initial complaints. Other work includes clerical and statistical tasks, preparing service agreements and reviewing vouchers and invoices, composing correspondence and reports, and transporting clients to appointments or hearings as needed. The position may participate in Public Health Preparedness activities, emergencies, exercises, and training. Work is performed under the direction of a Public Health Nurse, Public Health Supervisor, or Division Leader.

This is a full-time, 40-hour-per-week, on-site position in Cambridge, Minnesota. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is non-exempt and represented by Teamsters Local 320 Family Services Union. The expected 2026 hiring range is $24.06–$25.65 per hour, with a full range of $24.06–$31.06 per hour. Starting pay depends on qualifications, relevant experience, and internal equity; additional longevity-based pay may be available under the applicable collective bargaining agreement.

Requirements

• High school diploma or GED.
• Moderate experience providing administrative assistance within a health and human services-related organization, working with the general public, or processing documents; or an equivalent combination of education and experience.
• Must possess and maintain a valid driver’s license.
• Ability to communicate effectively, orally and in writing.
• Knowledge of agency programs, operations, policies, procedures, and available community resources.
• Knowledge of basic mathematics.
• Ability to relate appropriately to people and establish and maintain effective working relationships with coworkers, clients, public officials, and the public.
• Ability to organize and coordinate work activities and accurately and rapidly process detailed information.
• Ability to make decisions, remain objective, and work independently.
• Ability to establish and maintain accurate and systematic records, express ideas clearly, and comprehend written and verbal instructions.
• Knowledge of culture and diversity to support understanding and communication.
• Ability to adhere to and promote the agency mission, values, and goals; foster respectful relationships; and provide positive team leadership by example.
• Ability to maintain regular and timely work attendance.

Responsibilities

• Determine client eligibility for health and human services programs and maintain complete, accurate eligibility records.
• Review case records for completion of required agency forms.
• Explain programs, services, and application procedures to individuals or groups.
• Assist individuals in completing application forms.
• Interview clients to obtain and verify necessary factual information.
• Make referrals to other units and community resources, and contact community resources as needed.
• Inform clients of their appeal rights and other rights.
• Respond to initial client complaints.
• Perform assigned clerical functions and statistical operations relevant to program procedures.
• Prepare service agreements for services purchased by the Division; review vouchers and invoices for accuracy and arrange payment.
• Compose correspondence and prepare reports as needed.
• Transport clients to visits, appointments, and court hearings as needed.
• Participate in Public Health Preparedness activities, emergencies, exercises, and training as requested.
• Perform other related duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts for health and dependent care
• Basic life insurance with optional voluntary coverage
• Long-term disability insurance
• Paid time off, including vacation, sick, and personal leave
• 12 paid holidays per year
• Deferred compensation plans
• Public Employee Retirement Association (PERA) contributions from both employer and employee
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Additional longevity-based pay may be available in accordance with the applicable collective bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED