CASE AIDE - PUBLIC HEALTH

Isanti County Government Center•Cambridge, MN

6d•$50,045 - $64,605•Onsite

About The Position

The Case Aide performs paraprofessional health and human services work, including coordinating case operations and assessments, collecting and entering case information into a computer system, overseeing a caseload, maintaining and storing records, and completing required reports. The position determines and documents client eligibility, reviews case records, explains programs and application procedures, interviews clients, makes referrals, responds to initial complaints, and performs clerical, statistical, correspondence, and reporting tasks. It may prepare service agreements, review vouchers and invoices, arrange payments, and transport clients to visits, appointments, and court hearings. The Case Aide also participates in Public Health Preparedness activities, emergencies, exercises, and training as requested, and performs related duties as assigned. Work is performed under the direction of a Public Health Nurse, Public Health Supervisor, or Division Leader. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., and is on-site with regular in-person attendance required. The position is based in Cambridge, Minnesota, and is non-exempt and represented by Teamsters Local 320 Family Services Union. The minimum qualification is a high school diploma or GED and moderate experience providing administrative assistance within a health and human services-related organization, working with the general public, or processing documents, or an equivalent combination of education and experience. A valid driver’s license must be possessed and maintained. Applicants must submit a fully completed online application, enter work experience and education directly in the application, and attach a resume. Appointment is contingent on passing a background investigation, including a criminal history search. The expected 2026 hiring range is $24.06–$25.65 per hour ($50,044.80–$53,352.00 annually). The full compensation range is $24.06–$31.06 per hour ($50,044.80–$64,604.80 annually); additional longevity-based pay may be available under the applicable collective bargaining agreement.

Requirements

High school diploma or GED and moderate experience providing administrative assistance within a health and human services-related organization, working with the general public, or processing documents, or an equivalent combination of education and experience.
Possess and maintain a valid driver’s license.
Communicate effectively orally and in writing; express ideas clearly and comprehend written and verbal instructions.
Knowledge of agency programs, operations, policies, and procedures; available community resources; and basic mathematics.
Relate to people appropriately and understand and communicate with awareness of culture and diversity.
Organize and coordinate job activities, accurately and rapidly process detailed information, make decisions, and remain objective.
Establish and maintain effective working relationships with coworkers, clients, public officials, and the public.
Establish and maintain accurate and systematic records.
Work independently and maintain regular, timely attendance.
Adhere to and promote the agency mission, values, and goals; foster respectful relationships and provide positive team leadership through example.
Successfully pass a background investigation, including a criminal history search, as a condition of final appointment.

Responsibilities

Determine client eligibility for health and human services programs and maintain complete, accurate eligibility records.
Review case records for completion of required agency forms.
Explain health and human services programs, services, and application procedures to individuals or groups.
Assist individuals with completing application forms.
Interview clients to obtain and verify necessary factual information.
Make referrals to other units and community resources, and contact community resources as needed.
Inform clients of their right to appeal and other rights.
Respond to initial client complaints.
Perform assigned clerical functions and statistical operations relevant to program procedures.
Prepare service agreements for services purchased by the Division as needed; review vouchers and invoices for accuracy and arrange payment.
Compose correspondence and prepare reports as needed.
Transport clients to visits, appointments, and court hearings as needed.
Participate in Public Health Preparedness activities, emergencies, exercises, and training as requested.
Coordinate case operations and assessments; collect and enter case information into a computer system; oversee a caseload; maintain and store records; and complete required reports.
Perform other related duties as assigned.

Benefits

Health, dental, and vision insurance
Flexible Spending Accounts for health and dependent care
Basic life insurance with optional voluntary coverage
Long-term disability insurance
Paid Time Off, including vacation, sick, and personal leave
12 paid holidays per year
Deferred compensation plans
Public Employee Retirement Association (PERA) contributions from both employer and employee
Employee Assistance Program (EAP)
Employee Wellness Program
Additional longevity-based pay may be available in accordance with the applicable collective bargaining agreement.