PTR Retail Donor Greeter I at Morgan Hill Store

GOODWILL OF SILICON VALLEY•Morgan Hill, CA

3d•$18 - $18•Onsite

About The Position

The Retail Donor Greeter I provides customer service by welcoming donors, accepting donations, and ensuring a positive donation experience. The role supports store operations by receiving, separating, and preparing donated goods for processing; keeping the donation area clean and organized; and following safety and operational procedures. The position works in a fast-paced environment and helps maximize donations that support Goodwill of Silicon Valley’s mission of creating employment opportunities and strengthening the community. Work is performed inside and outside a store, including on an enclosed, heated, and ventilated storeroom floor and in a receiving area. Outdoor work may involve exposure to weather, traffic noise, dust, airborne particles, fumes, and odors. The ground around trailers may be uneven; trailers are approximately four feet above ground and require climbing steps. The position involves public contact and independent work in cooperation with the department. Noise may be moderately high depending on activity and equipment use. The role requires frequent lifting or carrying of up to 50 pounds and regular lifting of heavier items up to 75 pounds, with assistance or material-handling equipment used for heavy items. Mobility within the department is required.

Requirements

Knowledge of general arithmetic, including addition and subtraction.
Proficiency in English.
Ability to safely coordinate hand, eye, and foot movements when maneuvering equipment and lifting or stacking donations.
Ability to understand English, accept directions, and follow procedures.
Ability to perform routine work and adapt to workflow changes.
Ability to maintain self-control and cooperate with coworkers.
Ability to examine items and visually distinguish them according to quality standards.
Demonstrated ability and experience working in a dynamic, fast-paced, time-flexible environment.
Ability to lift or carry up to 50 pounds consistently and regularly lift items up to 75 pounds; heavy items are moved with help or appropriate equipment.
Normal or corrected talking, hearing, and seeing abilities sufficient to perform the tasks.
Mobility to move within the department.
Ability to climb steps to access trailers and work around potentially uneven ground.

Nice To Haves

Proficiency in English is listed as a preferred qualification.

Responsibilities

Follow current standard operating procedures for the donation process.
Greet donors within 15 seconds of arrival.
Accept donations, provide physical or digital receipts, and thank donors.
Provide excellent customer service and invite customers to complete the CAP survey during interactions.
Sort and arrange donations in bins for delivery to store sorting areas, according to store procedures.
Remove broken, damaged, or trash items from raw hardline boxes.
Coordinate with sorters to maintain product flow and ensure empty boxes are available.
Monitor box capacity and coordinate timely replacement to prevent overflow or operational delays.
Set up the sorting area and boxes before sorters begin their shift.
Maintain a clean and organized donation area and prepare the donation/production area for the next day.
Accurately track donation quantities during the shift.
Load and unload company trucks and trailers.
Ensure boxes are properly labeled.
Load and prepare trucks for transportation pickup.
Follow and enforce company procedures and maintain required safety and equipment certifications.
Sort one bin of collected raw donations every 15–20 minutes consistently during the shift.
Receive at least one CAP survey per month that mentions the employee by name while inviting customers to participate.
Maintain zero monthly safety incidents by following safety protocols and procedures.
Perform other duties as requested; responsibilities may be changed at management’s discretion.