Retail Supervisor for Morgan Hill Store
About The Position
Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring clients’ sense of self-worth through workforce creation, vocational training, and environmental stewardship. The organization operates retail stores, an online store, reuse and recycling operations, and a Contract Services division. The Retail Supervisor provides work direction to store personnel during shifts under the direction of the Store Management Team. The role supports customer service, cash and store procedures, merchandising and production processes, workplace safety, and consistent use of store policies. The supervisor may open or close the store without management supervision and must be able to lead productive Store Huddles when the Store Management Team is absent. Work takes place on an enclosed storeroom floor and in a receiving area. The work area is heated and ventilated, with insignificant dust and dirt, a uniform standing and working surface, and no significant noise or vibration, although radios and televisions may be on. The role requires working at a fast pace in a dynamic, time-flexible environment, with frequent standing and walking and light lifting. Appropriate equipment or assistance is used to move large or heavy items.
Requirements
- High school diploma or equivalent preferred.
- Proficiency in English preferred.
- Ability to back up and assist the management team as requested.
- Ability to communicate effectively orally and in writing with coworkers, staff, and the public.
- Ability to explain decisions tactfully and present information clearly.
- Ability to perform arithmetic and count money and change quickly and accurately.
- Ability to learn and accurately perform opening and closing procedures, cash register operation, bank deposit procedures, and related store-operation paperwork.
- Ability to understand and accept directions and follow procedures.
- Ability to perform repetitive and varied duties without losing composure or efficiency.
- Knowledge of sales POS systems.
- Ability to work at a fast pace in a dynamic, time-flexible environment.
- Ability to follow safe handling procedures.
- Ability to meet the physical demands of constant standing and walking and lifting up to 30 pounds; frequent lifting or carrying of objects weighing up to 10 pounds.
- Normal or corrected talking, hearing, and seeing abilities sufficient to perform required tasks.
Nice To Haves
- One to two years of prior lead or supervisory experience.
- Retail merchandising experience with a demonstrated track record of enhancing store sales.
- Knowledge of NetSuite and RMH/RMS (Retail Management Hero/System).
- Management capabilities including employee coaching and motivation, organizational skills, accountability and mentoring, collaboration, teamwork, problem solving, integrity, interpersonal skills, composure, communication and listening, energy, time management, and leadership by example.
Responsibilities
- Provide work direction to store personnel during shifts at the direction of the Store Management Team.
- Be accountable for store cash funds when opening or closing the store without management supervision.
- Assist customers and oversee cash register operation, sales and monetary transactions, and opening and closing procedures.
- Maintain positive customer and employee morale and promptly report problems or complaints to the Management Team.
- Assist with inventory, displays, merchandising and placement of stock on the sales floor, stock rotation, markdowns, and merchandise marketing.
- Learn and perform production processes, including pricing, sorting, and greeting donors.
- Conduct productive Store Huddles during shifts when the Store Management Team is absent.
- Organize, straighten, or arrange merchandise and perform housekeeping tasks to maintain a neat, clean, and safe environment throughout the store property, inside and outside.
- Use proper merchandise handling techniques and equipment to protect employees and ensure safe handling.
- Ensure store employees consistently follow and use Store Policies and Store Operating Procedures.
- Watch for damage, theft, and potential safety hazards; promptly report observations to the Store Management Team and Loss Prevention, and notify Corporate by email.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
