Morgan Hill - General Manager

Philz Coffee•Morgan Hill, CA

1d•$32 - $36

About The Position

Philz General Managers provide frontline leadership to all Team Members and are responsible for the financial health of their store. They create and cultivate a store culture aligned with Philz’s core values and mission of Bettering People’s Day. GMs lead by example, deliver quality results, and recognize and develop future Philz leaders while supporting strategic initiatives focused on culture, community, and operations. The role involves interacting daily with customers and employees, developing team members, maximizing store financial performance, setting expectations and managing performance, and partnering with a district recruiter to attract and retain diverse, high-performing talent. Philz provides training for candidates who have not worked as baristas.

Requirements

At least 3 years of experience managing a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail.
Proven experience managing the financial health of retail operations, including P&L oversight, driving revenue, and managing costs.
Proven ability to create an inclusive and dynamic team and work environment.
Ability to work proactively and independently as well as part of a team.
Solid business acumen.
Proven ability to recruit, motivate, train, and retain a team.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Must already hold a Food Manager certification or successfully complete Philz Coffee’s Food Manager certification within the first 30 days of employment.
Ability to operate a variety of machines, tools, and equipment; make general visual observations related to safety and work accuracy; remain stationary for at least 3 hours; stand, walk, stoop, and kneel; intermittently lift up to 50 pounds and repetitively lift 3 pounds to shoulder height; grasp, finger, and reach; and communicate spoken information.

Nice To Haves

Experience in food service or retail.

Responsibilities

Provide frontline leadership to Team Members and take responsibility for the financial health of the store.
Cultivate a store culture aligned with Philz’s core values and mission.
Interact daily with customers and employees to inspire and contribute to the customer experience.
Train and develop team members and provide opportunities for professional development.
Maximize store financial performance by creating a strong work environment that enables exceptional customer service and authentic interactions.
Set goals and expectations, align performance and incentives, manage performance issues, and hold the team accountable for results.
Partner with the district recruiter to attract, develop, and retain diverse, high-performing talent.