Community Manager - The Morgan at Chapel Hill

Greystar•Chapel Hill, NC

2d•$87,000 - $92,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of The Morgan at Chapel Hill and Morgan Reserve, a multi-phase development in Chapel Hill, North Carolina. The role manages property team members, daily activities, and resources to meet budgeted financial and operational goals and ensure compliance with company policies and applicable housing laws and regulations. The position covers two garden-style properties: The Morgan at Chapel Hill, with 300 units, and Morgan Reserve, with 80 units; both are listed as stabilized. The manager contributes to budgeting and financial performance, oversees leasing and marketing, promotes resident satisfaction and retention, maintains the properties’ physical standards, supervises staff, and supports the client/owner relationship. The position is scheduled Monday through Friday, with weekends as needed, and may require routine local travel. Work takes place in an office as well as outdoors and throughout the properties.

Requirements

Four to six years minimum of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with access to drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the community and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by evaluating financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by verifying work or purchases, checking insurance certificates, coding charges, and coordinating communications with accounting and the client or owner.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and addressing service issues; ensure maintenance staff meet company standards for service requests.
Conduct property inspections and take action to maintain safety, cleanliness, appearance, and appeal of the grounds, buildings, and amenities.
Supervise staff by interviewing, hiring, orienting, training, and managing performance in accordance with company policies and practices.
Support the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California-based Community Managers, manage lease documentation using the California-specific Lease File Checklist.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.