Community Manager - The Morgan at Chapel Hill

Greystar Management Services•Chapel Hill, NC

1d•Onsite

About The Position

The Community Manager manages day-to-day operations at The Morgan at Chapel Hill and Morgan Reserve, a multi-phase development in Chapel Hill, North Carolina. The role oversees property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with Company policies and procedures and applicable housing laws and regulations. The properties are garden-style communities with 300 units at The Morgan and 80 units at Morgan Reserve; both are stabilized. The position develops and manages budgets, revenues, expenses, vendor payments, and financial reporting. It oversees leasing and lease enforcement, marketing and occupancy strategies, resident satisfaction and retention, property inspections and maintenance standards, and the hiring, training, and performance management of staff. The Community Manager also supports the client/owner relationship through meetings, tours, and performance updates, and completes accounting, financial, administrative, and other reports. The schedule is Monday through Friday, with weekends as needed. The role is based in an office environment, with frequent potential exposure to outdoor conditions and local travel as needed. The salary range is $87,000–$92,000. The position may be eligible for onsite-position bonus programs. Greystar offers a benefits package that includes medical, dental, vision, disability and life insurance, paid time off, onsite housing discounts for eligible onsite team members, a paid sabbatical after qualifying service, a 401(k) with company match, paid parental leave, fertility benefit reimbursement, and other voluntary and employee assistance benefits.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license for driving a golf cart on the property; ensure other onsite staff permitted to drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency in property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Manage daily operations, team members, activities, and resources for the assigned properties to meet budgeted financial and operational goals and comply with company policies and applicable laws.
Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewal leases, apartment inspections, notices, evictions, and permitted fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members follow company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure grounds, buildings, amenities, safety, cleanliness, and appearance meet established standards.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Support the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for onsite-position bonus programs.