PT Service Rep/Operator

Loma Linda • Loma Linda, CA

2d • $25 - $26

About The Position

The Patient Service Representative/Operator serves as the first line of customer service and public relations, ensuring telephone calls are promptly processed. The role makes patient appointments, verifies insurance information, and maintains accurate, orderly schedules for clinic physicians. It also assists with front office Patient Service Representative duties as needed and may require travel to off-site clinics. Other duties may be assigned as needed.

The position requires a high school diploma or GED and at least six months of customer service, general office, or receptionist vocational training experience; medical-field experience is preferred. A valid driver’s license is required at the time of hire. The successful candidate must understand and embrace the mission, purpose, and identity of Loma Linda University Health and its affiliated entities.

Requirements

• High school diploma or GED.
• At least six months of customer service, general office, or receptionist vocational training experience.
• Valid driver's license at time of hire.
• Ability to use a computer, printer, and necessary software, including Word, Excel, Outlook, and PowerPoint.
• Ability to operate and troubleshoot basic office equipment required for the position.
• Ability to work calmly and respond courteously under pressure, collaborate, and accept direction.
• Ability to think critically, manage multiple assignments, organize and prioritize workload, problem solve, recall information accurately, pay close attention to detail, and work independently with minimal supervision.
• Ability to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify workplace sounds; and see adequately to read computer screens and necessary written documents.

Nice To Haves

• Experience in the medical field.
• At least one year of telephone or switchboard experience.

Responsibilities

• Promptly process telephone calls as a first point of customer service and public relations.
• Make appointments for patients.
• Verify insurance information.
• Maintain accurate, orderly schedules for clinic physicians.
• Assist with front office Patient Service Representative duties as needed.
• Travel to off-site clinics as required.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED