PT Service Rep/Operator

Loma Linda University Health • Loma Linda, CA

1d

About The Position

The Patient Service Representative/Operator serves as the first line of customer service and public relations, ensuring telephone calls are processed promptly. The role makes patient appointments, verifies insurance information, and maintains accurate, orderly schedules for clinic physicians. It also assists with front-office Patient Service Representative duties as needed, may require travel to off-site clinics, and includes other duties as needed.

Requirements

• High school diploma or GED.
• At least six months of customer service, general office, or receptionist vocational training experience.
• Ability to use a computer, printer, and software programs necessary for the position, such as Word, Excel, Outlook, and PowerPoint.
• Ability to operate and troubleshoot basic office equipment required for the position.
• Ability to remain calm and respond courteously under pressure, collaborate, and accept direction.
• Ability to think critically, manage multiple assignments, organize and prioritize workload, solve problems, recall information accurately, pay close attention to detail, and work independently with minimal supervision.
• Ability to distinguish colors as necessary; hear sufficiently for in-person and telephone conversation and distinguish workplace sounds; and see adequately to read computer screens and necessary written documents.
• Valid driver's license required at the time of hire.

Nice To Haves

• Customer service, general office, or receptionist experience in the medical field is preferred.
• At least one year of telephone or switchboard experience is preferred.

Responsibilities

• Promptly process telephone calls.
• Make appointments for patients.
• Verify insurance information.
• Maintain accurate, orderly schedules for clinic physicians.
• Assist with front-office Patient Service Representative duties as needed.
• Travel to off-site clinics if required.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED